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Case Western Reserve University IT Engineer 1 in Cleveland, Ohio

POSITION OBJECTIVEUnder moderate supervision, maintain hardware and software solutions for file, print, and application server needs throughout the university according to detailed procedures. Design, implement, maintain and troubleshoot .and.nbsp;Enterprise Storage system, Microsoft Windows Server and Red Hat Enterprise Linux solutions. This is a service-oriented position and requires communication skills to work closely with other members of [U]Tech and others within the schools in the resolution of end-user problems and to provide general support for faculty and staff. This position also requires responsibility for sensitive and confidential materials.ESSENTIAL FUNCTIONSConfigure and maintain networked file and application servers for the university. (20%)Utilize new and innovative technology involving a high degree of skill and training, such as Amazon Web Services and VMware . (15%)Utilize existing enterprise services such as NAS, SAN, and Server Backup Services in new and existing solutions whether on site or in the Cloud. (15%)Responsible for researching new technologies and methods to improve the Enterprise Storage system (15%)Manage help desk tickets and incidents that occur within the environment (10%)Plan and perform systems integration and consolidation and provide research into cloud and data storage technologies in order to recommend and implement improvements. (10%)Contribute to operational excellence by maintaining server and data center standards such as RAID for data protection, iDRAC for remote access, and managed power. Compile statistics related to service needs, service usage and other items useful for capacity planning efforts. (10%)NONESSENTIAL FUNCTIONSParticipate in training seminars or classes as assigned, such as Amazon Web Services, VMware, Redhat Linux and Microsoft certification coursework. (5%)Provide secondary support for Active Directory Organizational Unit, UNIX servers, and Server Deployment Service when primary personnel are not available. (.and.lt;1%)Perform other duties as assigned. (.and.lt;1%)CONTACTSDepartment: Frequent contact with other Cloud Services engineers and manager, moderate contact with staff within IT in order to provide guidance for projects, assistance during implementation, or help during on-going operations.University: Occasional contact with faculty and staff in the schools to assess server, storage and security issues.External: Occasional contact with a variety of vendors in order to evaluate, acquire and maintain products and services.Students: Occasional contact with student employees. Help Desk tickets may be escalated to this position for resolution.SUPERVISORY RESPONSIBILITYMay supervise the training and performance of lower level technicians and student technicians.QUALIFICATIONSEducation and Experience: Associate's degree or relevant certification and 1 year of experience; or high school and 5 years of experience in server configuration and various network administration tasks. Prefer Bachelor's degree in Computer Engineering or Computer Science.REQUIRED SKILLSDemonstrated ability to perform server configuration and network administration tasks. Working knowledge of all Windows server and Red Hat Linux OS builds, and administration including creating and deploying virtual machine images using bare metal or virtual templates.Ability to maintain Microsoft Active Directory and LDAP administration policies, including but not limited to Group Policies, login scripts, user account maintenance.Experience with SAN and NAS storage devices.Experience with Windows management instrumentation and Windows Powershell scripting.Basic proficiency with word processor, spreadsheet, presentation, and diagramming tools such as Word, Excel, Po

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