Job Information
STERIS CORPORATION Equipment Service Technician in Cleveland, Ohio
Equipment Service Technician Req ID: 46222 Job Category: Service/Technical Services Cleveland, OH, US, 44101 Workplace Type: Remote At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment. This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Ohio What will you do as an Equipment Service Technician: Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues and problems expediently. Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory. Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements. The Experience, Skills, and Abilities Needed: Required High School diploma with 2 years of relevant experience Ability to work flexible hours, sometimes outside "normal business hours" Must live within 50 miles of center of territory Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds Must be able to be compliant with hospital/customer credentialing requirements. Preferred Associate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experience General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices) Other Excellent interpersonal and Customer communication skills Strong technical and troubleshooting skills What STERIS Offers: We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Base Salary + Incentive Compensation Program Company Provided Vehicle + Cell Phone + Laptop Hands-on Training Program Paid Time Off +9 Corporate Holidays Per Year Excellent Healthcare, Dental, and Vision Benefits Healthcare and Dependent Flexible Spending Accounts Long/Short Term Disability Coverage 401(k) with a Company Match Parental Leave