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Apply for Job Job ID 12821 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Add to Favorite Jobs Email this Job Job Description POSITION OBJECTIVE The Director of Access Services and Case OneCard Program will be responsible for managing the Access Services desk in Crawford Hall and the Student Services desk in Thinkham Veale University Center, Case OneCard operations, and Key Shop. The director is responsible for building, leading, and executing the Access Services strategies and initiatives along with developing and driving the execution of standard automated and self-service driven processes to enhance the productivity of the Case Western Reserve University workforce while also enhancing its security posture. Responsible for the integration of multiple functions into OneCard program, all to ensure efficiency, professionalism, and outstanding customer service while mitigating risk, both physical and financial, to the Case Western Reserve University and its constituents. ESSENTIAL FUNCITONS Develop and define the vision, strategy, framework and roadmaps for identity and access management systems to ensure efficiency, professionalism, and outstanding customer service while mitigating risk, both physical and financial, to the Case Western Reserve University and its constituents. Develop and manage key metrics and execute on improvements while liaising and managing key vendors to support overall university programs. Improving the student experience by developing new, innovative ways to leverage technology related to the campus card program to streamline processes and improve efficiency. Oversee and set priorities to maintain an efficient departmental workflow and prioritize and assign workloads to supervised staff members. (10%) Lead a team of service staff (Crawford and Tink) to architect, implement and operate, the university's identity and access management strategy, inclusive of staying current on the latest identity management trends, understanding business requirements and opportunities for automation, self-service, and productivity gains, evaluating technologies to meet these strategies, and continuing to mature the OneCard program. Hire and conduct training and orientation programs for departmental staff. Define and assign individual tasks, maintain schedules and standards, promote cross-training of functions, conduct performance reviews, and administer disciplinary action. Ensure all financial transactions completed by counter personnel are done so with accuracy in a timely and ethical fashion. (10%) Responsible for university's ID system/Case OneCard program, key distribution, and assignment of access to facilities in a secure manner. Ensure appropriate checks and balances are in place to protect university assets. (10%) Develop and implement processes that control security privileges and access control for the ID card-related systems. This includes meeting with building managers to review university security needs. Ensure that safety, security, and confidentiality of customers, records, and supplies (keys, ID's, RTA passes, parking permits, etc) are a priority for all staff involved. Facilitate communication and problem resolution between access services and both the university and affected non-university customers in matters involving access, ID's, key issuance, parking permits. (10%) Oversee processes, policies and workflow of access services office and associated staff, including data input into T2 Flex point of sale system, parking permit distribution, and parking sales. Oversee policies and procedures related to all areas of administrative responsibilities, including parking permit allocations for each lot. (10%) Provide access administration, reporting, audit response. Oversee the information management of active personnel in relevant areas (access, parking, and key) and ensure t