Campus Pride Jobs

OhioMeansJobs|Cleveland-Cuyahoga County is sourcing for a Client Manager - Group Benefits - Hybrid - for a company in Cleveland 44114.

[Job Summary]{.underline}

The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client's employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client's business, and a minimum of 95% retention and client satisfaction rating.

[Essential Functions]{.underline}

[Quality, Client Service & Expertise]{.underline}

Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines.

With oversight, guidance and input from the CE/Producer:

• Participate in annual meeting planning by completing pertinent portions of the report and conducting research.

Retain and develop accounts by:

• Preparing and writing proposals, and providing quote comparisons.
• Performing program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting.
• Providing additional resources for the client as needed.

Market renewal and new lines of coverage including:

• Creating coverage specifications.
• Analyzing quotes received from carriers.
• Negotiating with carriers.
• Creating and presenting the coverage analysis.

Review policy coverage and identify cross-selling and additional revenue opportunities.

Develop a thorough understanding of client business, their policies, practices and industries.

Understand and guide clients through the initial objective setting process.

Analyze data to draw conclusions and recommend findings to client.

Respond to client needs and questions, making sound recommendations on a day-to-day basis.

Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences.

Ensure legislative, regulatory and technical developments are appropriately communicated to clients.

Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements.

Achieve a minimum rating of 90% from E&O Plus audits on all accounts.

Functional understanding of EPIC and update accordingly.

Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to clien