Job Information
Delta Dental Plan of Michigan Account Manager in Cleveland, Ohio
This is a hybrid position, both in-office and remote.
Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.
We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for all. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.
We are a force for good--part of the reason why employees find working at Delta Dental fulfilling. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 83 million Americans and operates two of the nation's largest networks of participating dentists. For more, visit www.deltadentalmi.com{rel="nofollow"} and www.vibrantcommunities.com{rel="nofollow"}, and apply online at www.deltadentalmi.com/careers{rel="nofollow"}.
Job Summary:
To implement, service, and retain assigned/existing groups while enhancing and maintaining strong working relationships with existing groups/clients. Act as a liaison between Delta Dental groups, agents, and consultants to ensure proper program administration and all service needs are met.
Primary Job Responsibilities:
Ensures that all service needs are met for the corporation's clients, including resolution of issues (not limited to, research of resolution of issues, billing, claims, eligibility, etc.) and provides ongoing training and education to clients on the strengths and advantages of the organization to ensure that renewal goals are met.
Processes and reviews small bids and quoted materials received from groups/agents for accuracy. Works with the agent community on proposals, and alternative offerings for their customers.
Organizes, coordinates, and prepares for activities related to implementations, finalizing renewals, negotiations, underwriting involvement, and participation in benefit fairs and open enrollment meetings.
Maintains well established internal and external working relationship with existing agents, brokers, group contacts, and key individuals within the group benefits department. This includes individual "sales" calls, benefit conferences, conventions, entertainment, and special events.
Assists in the product development and developing strategies with management surrounding small market growth.
Participates in business and professional organizations to develop relationships and improve knowledge.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Minimum Qualifications:
Position requires a bachelor's degree. An educational background in business administration, communications or related field is preferred. Previous experience in sales, account management, or marketing is also preferred. Will accept any suitable combination of education, training, or experience.
Position requires knowledge of the insurance industry; strong verbal and written communication skills; strong interpersonal skills; strong analytical skills; and the ability to resolve problems using independent judgment.
Position requires a state health insurance license or must obtain one within three months of employment.
Position also requires a well-maintained, UAW- assembled or CAW (Canadian Auto Workers)- assembled motor vehicle.
All qualified applica