Campus Pride Jobs

Description

We are offering a contract to hire employment opportunity for a Help Desk Analyst I in the healthcare, wellness, and fitness industry, based in Clearwater, Florida. This role primarily involves providing technical support to users, problem-solving, and making sure that the help desk operations run smoothly.

Responsibilities:

• Utilize your problem-solving skills to troubleshoot and resolve technical issues for users

• Work as a reliable team player, contributing positively to the function of the help desk

• Apply your knowledge of computer hardware to assist users and maintain systems

• Provide top-notch customer service, including de-escalating situations when necessary

• Show adaptability and willingness to learn new systems or procedures as required

• Use your experience in a call center environment to effectively communicate with users and provide technical support

• Contribute to the creation or improvement of help desk documentation

• Demonstrate self-motivation by proactively addressing issues or improvements

• Leverage any mechanical or electrical experience, such as the use of a volt meter, to assist in troubleshooting hardware issues

• Participate in training sessions to improve your skills and knowledge.

Requirements • Proficiency in Computer Hardware is mandatory for this role

• Prior experience in Call Center Customer Service is necessary

• Ability to Provide Technical Support is a must-have skill

• Familiarity with healthcare, hospitals, and social assistance industry is desired

• Strong problem-solving and analytical skills

• Excellent verbal and written communication skills

• Ability to work effectively in a team and independently

• Strong customer service orientation

• Knowledge of help desk software and ticketing systems

• Ability to handle stressful situations and deal politely with dissatisfied customers

• Willingness to work in different shifts or on weekends if required

• Familiarity with remote desktop applications and help desk software is a plus

• Degree in Information Technology, Computer Science or relevant field is desired. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .