Campus Pride Jobs

Clarion Community Medicine is excited to welcome your application to our full-time Patient Services Representative role! Being a lift-changing member of our team in this role, there is the opportunity of career growth, receiving comprehensive Total Rewards benefits, and collaborating with a phenomenal team of medical professionals.

In this role, you have the opportunity to -

• Welcome patients with a warm greeting to ensure a positive first impression and facilitate a smooth check-in experience.

• Guide patients through the use of self-arrival technology or assist with manual check-in at the desk, accommodating patient preferences for efficient service.

• Collect copayments and any other applicable patient payments at the point of service, ensuring accurate and timely financial transactions.

• Confirm and update patient registration information during checkout, ensuring that all personal and insurance details are accurate and current.

• Schedule follow-up appointments for patients within the practice at checkout, promoting continuity of care and improving patient outcomes.

• Connect patients to resources for scheduling ancillary services during checkout, ensuring comprehensive care across departments.

• Assist patients in understanding their financial responsibilities and connect them to financial advocacy resources when appropriate.

• Promote the MyUPMC patient portal, assist patients in registering, and provide guidance on using new technologies to enhance their care experience.

Required

• Completion of high school graduate or equivalent

Preferred

• Experience with personal computer-based applications, other various office equipment and proficient typing skills

• Two years of experience in a medical / billing / fiscal or customer service function

• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran