Job Information
Members First Credit Union Member Service Representative / Teller in Clare, Michigan
Full-Time
On-site
Locations: Clare, MI 48617, USA
Job Details
Are you passionate about helping people with their financial goals? Do you want to be a part of a growing credit union, committed to our members, teams, and improving the communities we serve? Members First Credit Union is looking for a Member Service Representative (Teller) that will develop and build rewarding relationships with our members at our Clare Branch. Apply today and join us in our mission of encouraging a better tomorrow!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
MEMBER SERVICE REPRESENTATIVE
Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
Essential Duties
- "We empower people in their journey of wellbeing"
- MFCU is looking for a Member Service Representative who is Trustworthy, Caring, and Enthusiastic in receiving and processing MFCUmember transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions
- This position is an in branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainings
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions
- Remind delinquent members that their payments are due
- Maintain Sales and Service Performance Expectations
- Process member's cash and check transactions, to include deposits, withdrawals, check cashing and loan payments. Inputs CTR information electronically and sends the CTRs to BSA Compliance Officer
- Handle inquiries on member's accounts, statements, and histories.
- Process check orders as needed
- Sell Visa Gift and Travel Cards and cashier's checks/money orders.
- Collect any fees as required for services.
- Answer phones and handle inquires.
- Process mail as needed
- Assist other departments with clerical duties as required.
- Participate and engage in monthly developmental coaching
General Sales Expectations
Build relationships with current and new members. Offer products and services that will help improve their financial well