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Citizens Alliance Bank SVP - Market Manager in Clara City, Minnesota

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 1. Assist with oversight of daily operations of the branch, specifically lending functions and the interaction between lending and operations personnel. 2. Develop new business by contacting prospects and customers for banking services and products; responsible for cross-selling bank products and services, along with managing assigned portfolio of bank customers. 3. Maintain a determined level of personal production and actively pursue new loan and deposit relationships. 4. Perform primary lending function within branch in accordance with Bank lending policies and procedures; Deal with loan customer requests, including collecting and analyzing financial and related data to reach credit decisions; establishing and negotiating terms in the extension of credit, including costs, fees, and repayment and collateral terms. 5. Oversee the branch building administration and maintenance; ensure branch office is maintained in clean, efficient, and profitable manner. 6. Motivate and monitor lending performance in reaching sales and service goals by creating a positive and productive work environment. 7. Provide sales and service leadership, including coaching, training, and mentoring to lending staff. 8. Implement and ensure all operational audits, including bank policies and procedures are being adhered to; responsible for taking prompt corrective action on internal/external branch audit findings. 9. Coordinate and supervise location specific vendors and service providers, including payment approval and invoice coding of monthly office expenses directly or through designated subordinates. 10. Respond to daily correspondence regarding bank office matters and/or bank customers or direct such matters to appropriate bank personnel for answering. 11. Conduct job performance interviews with Lending Officers and Loan Administration personnel, including the development and tracking of individual employee development goals and objectives. 12. Responsible for overall performance of lending and loan administration employees and departments at the branch. 13. Compliment and reward good employee performance and encourage individual improvement through outside schooling or job enlargement. 14. Maintain complete confidentiality regarding sensitive customer and proprietary information. 15. Ensures branch lending personnel are adhering to the Bank s service delivery standards. 16. Maintain good public relations with customers and the community. Assume community leadership and service responsibility with focus on the Community Reinvestment Act. 17. Manage difficult situations with customers and provide them with a resolution, information, or additional options. Ensure that quick and proper response to all reasonable customer requests. 18. Perform as a team member in allocating and coordinating the workflow. 19. This position requires a valid Driver s License. 20. Assign the workload of the SVP/Market Manager s direct reports, ensuring they are properly trained to perform their duties, evaluate their performance, and recommend any disciplinary action if necessary. 21. Assist the human resources department in staffing their branch/market which includes interviewing, hiring, promoting, and terminating. 22. Ensure proper coverage and staffing for all direct reports which includes reviewing and approving time off requests and timesheets. 23. All employees are expected to exemplify and follow our core values. 24. Regular attendance and punctuality when reporting to work. 25. Travel for trade and industry schools and seminars as needed. 26. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee personal mobile device. THE MFA apps are used to authenticate a user s identity to the system for security purposes. 27. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank s policies and procedures. 28. Perform other duties as assigned and requested. Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes. Citizens Alliance Bank prides itself on its core values, which are humility, respect, genuine care for others, finds a way, effort, and owning it.

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