Job Information
Teva Pharmaceuticals Network Operations Center Engineer in Ciudad De Mexico, Mexico
Network Operations Center Engineer
Date: Sep 3, 2024
Location:
Ciudad De Mexico, Mexico, 14160
Company: Teva Pharmaceuticals
Job Id: 58067
Who we are
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
You will be responsible for managing network operations, troubleshooting, and resolving complex issues, and ensuring maximum availability and resilience of network services. You will work in a fast-paced, challenging environment with a team of passionate professionals committed to providing optimal customer service and support. As a member of our team, you will be part of a 24/7 operations team that ensures our clients' networks are running smoothly.
How you’ll spend your day
Manage the overall health and performance of the network infrastructure.
Investigate and resolve complex network issues.
Implement changes to the network infrastructure as per business requirements.
Monitor network health using various tools, software, and systems.
Collaborate with stakeholders to perform network-related tasks and upgrades.
Document network operations processes and procedures
Participate in on-call rotations to ensure maximum availability of network services.
Act as the first point of contact for Major incident issues via phone and email.
Troubleshoot reported relevant issues and escalate critical issues to higher tiers.
Record and track all support requests and resolutions in the ticketing system.
Maintain appropriate documentation, procedures, and operational methods.
Ensure timely communication of network status with clients and internal teams!
Knowledge in basic networking configurations
Managing Major Incident incidents across the IT and Business Unit
Following up on RCA.
Your experience and qualifications
Bachelor’s degree in information technology, Computer Science, or related field.
Relevant Courses and Certifications (CCNA, MSCA, ITIL)
Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
Experience with Network Monitoring tools and software.
2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience.
+5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.
String Analytical and problem-solving skills.
Excelled communication skills, both verbal and written.
Reports To
Assoc Dir ITO, Network Operations Centre
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte_company=1080030P)
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
EOE including disability/veteran