Job Information
Capital One Sr. Operations Representative in City of Muntinglupa, Philippines
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Sr. Operations Representative
Responsibilities:
Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
Functional Knowledge. Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
Training. Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns
Basic Qualifications:
College Level, Completed a Short Course or High school graduates
Must have at least 2 yrs BPO experience (voice profile, any acct) OR 1 year minimum of card or fraud retail experience
Proficient system navigation and multi-tasking skills
Fluent in English and excellent conversational skills
Must be willing to work in Alabang, Muntinlupa City
Must be willing to work on shifting schedules primarily during Night Shift
Must be willing to work in an office based setup
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).