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Systems Drives Field Service TechnicianAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This is a position with grade 16 This position reports to Systems Drives Operations Manager Your role and responsibilities In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations/ This role is contributing to the Process Automation Process Industries division. You will be mainly accountable for: *Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points. *Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform. *Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. *Acting as trainer when needed, for field service associates and customers. Qualifications for the role High School Diploma or GED and 12+ years of technical work experience required OR Associate's Degree in a related field required and 10+ years of related experience. Understanding of AC and DC drive systems. Experience performing field service technician work for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements. Work with ABB 800xA is a plus. A combination of education and experience must be demonstrated in the AC drives area. Must be available 24/7 based upon business necessity. Up to 80% travel required. Ability to write detailed technical field service reports. Ability to troubleshoot, test, repair, and service technical equipment. Comply with ABB and customer safety requirements. Complete all designated safety training on time. Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs. We value people from different backgrounds. Apply today for your next career step