Campus Pride Jobs

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Service Delivery Analyst to join our ever-evolving team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team We are seeking a dynamic and experienced Service Delivery Analyst to join our team at Worldpay. The selected candidate will be responsible for overseeing the performance and delivery of services to ensure that our customers receive exceptional support and satisfaction. You will work with a small team of Service Transition and Design Management Specialists, collaborating with projects to maintain and improve service levels across all areas of the business. What you'll own Leadership: Orchestrate support for a wide variety of projects and project contributors. Work with other IT and Product leaders providing guidance, support, and training to ensure optimal performance and professional development. Service Design: To identify and confirm the support teams, their scope of involvement, and the key performance indicators for new and updated services. Service Transition: Will coordinate the activities and deliverables to prepare services for optimal IT support. Process Improvement: Will work with the team to improve and refine the existing process while identifying opportunities to better serve our internal and external customers. Stakeholder Communication: Serve as a central point of contact for internal stakeholders regarding service level agreements, project progress, and service improvement initiatives, fostering strong relationships and ensuring alignment of priorities. Risk Management: Identify potential risks and vulnerabilities in service delivery processes and develop mitigation strategies to minimize disruptions and ensure business continuity. Reporting and Analysis: Prepare regular updates on project progress and service readiness for team management, highlighting achievements, areas for improvement, and actionable insights. Where you'll own it While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring: Bachelor's degree required. Minimum of 3+ years IT Service Design/Transition process experience Minimum of 5+ years of experience within the fintech or financial services industry. Proven leadership experience, with a track record of effectively orchestrating and guiding multiple stakeholders from a wide variety of teams. Strong understanding of ITIL and agile methodologies Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization Bonus if you have: Proficiency in using service management tools and platforms, such as Salesforce, ServiceNow, or similar systems. Relevant certifications e.g. ITIL Cert 4 Inci