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Job Description Operations Manager Senior | Customer Experience | Cincinnati-Hybrid Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Senior Operations Manager to join our ever-evolving North America Business Experience team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Customer Service Worldpayers are at the heart of it all - enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together. The Gift Support team services a wide range of customers including our SMB merchants all the way to our Enterprise merchants. The team supports the end to end customer journey for our Gift Card Product. This includes boarding and the way through servicing. What you'll own Manage daily operations of Gift Card support functions, while working cross functionally to ensure service level agreements are met. Support of clients and company mission-critical business requirements. Manage vendor relationships across several key functions. Where you'll own it You'll own it in our thriving, buzzing and vibrant Cincinnati Hub. While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring Experienced people leader with 5+ experience leading leaders and managing across functions Own the Gift Support Operations Strategy and deliver servicing support to our Gift Processing Merchants Deliver Exceptional Servicing throughout the customer journey inclusive of Boarding, Implementations, Reconciliation support, card ordering and servicing. Influence cross functional partners and act as a key stakeholder to drive more growth in sales and retain gift customers. Experience in Vendor Management and Payments preferred Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our wor