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SENIOR ADMINISTRATIVE SPECIALIST (UNSHELTERED HOMELESSNESS OUTREACH) (UNCLASSIFIED)

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SENIOR ADMINISTRATIVE SPECIALIST (UNSHELTERED HOMELESSNESS OUTREACH) (UNCLASSIFIED)

Salary

$70,278.52 - $106,847.10 Annually

Location

Ohio 45202, OH

Job Type

Full-time Unclassified

Job Number

24-00844(U)

Department

City Manager's Office

Opening Date

10/04/2024

Closing Date

10/19/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

General Statement of Duties

Under the direction of the Place Based Initiatives Manager in the City Manager’s Office, the Unsheltered Homelessness Outreach Worker plays a critical role in engaging individuals experiencing homelessness, providing direct outreach services, and connecting them to essential resources such as shelters, housing programs, and mental health facilities. This position requires a compassionate and flexible individual with a background in social work, who is dedicated to improving the quality of life for unsheltered individuals.

This unclassified employee performs advanced-level professional work involving the application of independent judgment to ensure compliance with established policies and procedures, which may include personnel management, program planning, project management, and other related administrative duties; and conducts a variety of professional level analytical and technical activities.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

Local housing programs, low-barrier shelters, and related facilities.

Mental health services and substance use disorder treatment programs.

Trauma-informed care approaches and their application in outreach work.

Social services systems and how to navigate them to connect people with necessary resources.

Standard English, grammar and usage; standard correspondence and report formats.

Principles of quantitative and qualitative analysis; principles of financial analysis; budget preparation and administration; accounting principles.

Management and administration of federal grant monies; the City's procurement process and requirements; general contract language and law.

Pertinent City, state and federal laws, codes and regulations; municipal legislative process.

Conflict resolution techniques; negotiation techniques. Principles and practices of human resource management; lead supervision and training; business processes and best management practices.

Skill to:

Manage staff to accomplish work objectives.

Establish work priorities, manage multiple tasks, maintain accurate records, and respond to customer service requests in a timely manner.

Build trust and rapport with individuals experiencing homelessness.

Utilize Microsoft Office suite applications or equivalent productivity/professional software and utilize various applications such as client management software, and the Customer Service Request system.

Ability to:

Conduct regular outreach and engage individuals experiencing unsheltered homelessness, providing immediate assistance and support.

Assign, direct and evaluate the work of subordinate staff; supervise subordinate staff.

Process complex information while maintaining attention to detail.

Perform complex analyses of problems and formulate solutions to such problems.

Communicate clearly and concisely, both orally and in writing.

Make decisions based on data analysis and observation; demonstrates strict adherence to rules and regulations.

Interpret, explain and apply pertinent City, state and federal laws, regulations, ordinances, policies and procedures; interpret and apply rules of contract compliance.

Apply various criteria to evaluate contract bids and recommend selections.

Maintain confidentiality of City information.

Establish and maintain effective working relationships with those contacted in the course of work; recognize and respond to the needs of others and cultivate a supportive environment.

Operate assigned vehicle in performance of job duties (as required).

Examples of Work Performed:

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Conduct regular outreach to individuals experiencing unsheltered homelessness, building trust and rapport to offer immediate assistance and connection to long-term support services.

Provide referrals to appropriate housing programs, shelters, treatment facilities, healthcare, and mental health services.

Collaborate with other service providers, including housing authorities, mental health professionals, and substance abuse treatment centers, to ensure a coordinated and holistic approach to client care.

Maintain and manage customer service requests through regular documentation, ensuring timely responses and tracking of individual needs.

Coordinate with City departments included but not limited to Public Services, Emergency Communications, Police, Buildings & Inspections, and Health.

Collect, manage, and report accurate data on outreach efforts and progress, utilizing databases and other tracking tools to ensure compliance with organizational requirements.

Work closely with community partners to advocate for and connect clients to necessary resources, ensuring that barriers to service are addressed and resolved.

Write memos and reports of various kinds, including: new information regarding policies to employees, incident reports, responses to inquiries from the City Manager, correspondence to department directors, etc.

Analyze work procedures and recommend changes for more effective operations.

May represent the department/division to outside agencies and work with them on projects; acts as a liaison to external groups.

Develop and implement policies and procedures, written programs for job aids, and SOPs; act as a records custodian.

Perform other tasks related to the management of assigned programs, policies and procedures as needed.

Design, develop, and deliver presentations.

Required Education and Experience

Each applicant must have a Bachelor's degree with major course work in social work, psychology, or a related field. Additionally each applicant must have three years of experience in social services, program administration, or project management with a focus in unhoused or unsheltered homelessness, housing programs, or mental health and substance abuse.

An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.

Other Requirements:

• Must have and maintain a valid Driver’s License in order to operate City vehicles and/or personal vehicle to perform outreach functions.

• Must be willing to work irregular hours including early mornings, evenings, and holidays as needed to meet the demands of the position.

  Military Education & Experience Evaluation:

  Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case-by-case basis based on the American Council on Education (ACE) Military Guide recommendations

Working and Physical Conditions

Environmental Conditions:

This employee operates in all City neighborhoods. They encounter diverse environments, from residential streets to public spaces and wooded areas. This employee performs engagement work outdoors, so they face different weather conditions including rain, snow, heat, or cold.

Physical Conditions:

Duties require maintaining the physical condition necessary for standing or sitting for prolonged periods of time; walking long distances on uneven grade in all weather; climbing stairs and standing for extended periods. Must have visual acuity to read documents, computer equipment and use other job tools. Must be able to communicate using hearing and speech via telephone. Must have physical strength and ability to lift, pull, carry, twist, turn and otherwise maneuver and operate tools and equipment associated with job tasks. Must be able to operate a vehicle.

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving

Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")

Step-child

Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

01

By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the Human Resources staff and hiring department(s). Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. The Human Resources staff will verify that you meet the minimum qualifications as outlined in the job posting, based on the information provided in your application and in these answers. Please indicate you have read and agree with this information.

• Yes, I understand and agree

  02

  Which best describes your level of education?

• High School Diploma or GED

• Associate Degree

• Bachelor's Degree

• Master's Degree

• Graduate Studies

• Doctoral Degree

• None of the above

  03

  In what area do you have a bachelor's degree from an accredited college or university?

• Social Work

• Psychology

• A closely related field

• I do not have a bachelor's degree

  04

  If you answered "closely related" to the above question, please provide the Bachelor Degree type.

  05

  How many years of experience do you have in social services, program administration, or project management with a focus in unhoused or unsheltered homelessness, housing programs, or mental health and substance abuse?

• No experience

• Less than three years

• At least three years but less than five years

• Five or more years

  06

  Do you have a valid driver's license?

• Yes

• No

  07

  Do you understand notifications regarding this position will be sent via email, therefore, it is your responsibility to check your personal email, Government Jobs mailbox, SPAM, JUNK, and CLUTTER FOLDERS for any and all communication sent regarding this position ?

• Yes, I understand.

  08

  I am responsible for maintaining the accuracy of my contact information, including my street address, email address, and telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not receiving further consideration for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts. For technical difficulties, contact NEOGOV support at 855-524-5627. Please indicate you have read and agree with this information.

• Yes, I understand and agree.

  Required Question

Agency

City of Cincinnati

Address

805 Central Avenue Suite 200

Cincinnati, Ohio, 45202

Phone

513-352-2400

Website

http://agency.governmentjobs.com/cincinnati/default.cfm