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The Christ Hospital Health Network Program Manager-IT Business Solutions in CINCINNATI, Ohio

Title: Program Manager-IT Business Solutions

Shift: Full Time, Days

Job Overview: The Program Manager will lead and facilitate large, complex, and strategic programs to improve the Networks delivery of care, business and operational processes. Programs will typically have significant organizational complexity, size, and require mature change management and communication skills. The Program Manager will work closely with Network executive sponsors to define, plan, execute and manage enterprise wide programs with high visibility and impact. This role requires proven experience and leadership in leading large, complex projects using well established methods and best practices.

The Program Manager may perform the following duties:

  • Lead strategic, enterprise-wide programs in support of the organizations strategic plan.

  • The program manager will work closely with the executive sponsor to lead cross-functional teams to define, manage, and execute the program. Teams will include project managers, clinical and non-clinical staff, and development resources.

  • For assigned programs, develop and drive extensive cross-organization collaboration, identify trade-offs, work across departments, balance tactical and strategic, drive decision. Be involved with hands-on operational activities where required

  • Serve as a role and mentor for project managers and leads around sponsor management, RACI process, organizational readiness, status reporting, and issues management.

  • Demonstrate the value of program management to TCHHN through superior project planning/execution and mentoring of EPMO colleagues.

  • Measure and evaluate program outcomes against published objectives for the purpose of improving future initiatives.

  • Proactively identify improvement opportunities and implement solutions that are deemed priorities of The Christ Hospital Health Network.

  • Communicates, with demonstrated clarity and professionalism, the status of the program. Well-adept at tailoring status communication to all audiences, from the C-level executives to direct project resources. Leverages all methods of communication to keep stakeholders informed, escalates issues and suggests corrective action. Able to pre-empt major issues before they occur.

  • Schedule, facilitate and document all meetings; actively listen during the meeting; ensuring that meeting objectives are achieved and follow-up actions noted

  • Determine and document all stakeholders in a project RACI chart, project organizational chart or alternative.

  • Guide and manage assigned project managers and stakeholders through the EPMO Project Process:

  • Manage and document scope

  • Manage and document the requirements

  • Manage and document budget

  • Manage and document the schedule; build consensus on the schedule with all stakeholders and resources

  • Determine resource needs of the project; approach resource managers to communicate needs; adjust resourcing allocated, as needed

  • Listen to concerns of stakeholders and resources and address them as issues or risks

  • Report status to stakeholders at a consistent frequency

  • Oversee quality objectives of your project

  • Oversee all communications on the project

  • Manage all sign-offs

  • Manage changes to scope, schedule or budget in your program.

  • Oversee changes in accordance with the EPMO Change Management process.

  • Capture lessons learned for your program; review lessons learned from previous projects when starting a new program.

  • Manages risk in the project; logs all risks, prioritizes and develops mitigation actions.

  • Recognize when corrective action is needed; escalate when appropriate

  • Manages all integration points of the assigned program. Integrates efforts and deliverables; refines approach continuously as needed. Serves as the implementation point of contact for the executive sponsor and steering committee. Directs and manages all stakeholders to achieve success for the program.

  • Administers activities associated with enterprise programs and projects, while managing established capital and expense budgets

  • Facilitate in the resolution with program sponsors of billing payment disputes with vendors in accordance with the contract.

  • Prepares monthly executive status reports with updated budgeted information.

  • Responsible for the financial health of the project.

  • Articulates the monetary business value of assigned program to any TCHHN employee at any level.

  • Facilitate cost benefit analysis, project feasibility and alignment to strategy.

  • Collaborates cross functionally with network resources to support enterprise strategic initiatives.

Education : Bachelor’s degree in a related discipline required

Licenses and Certifications: N/A

Experience : 8+ years of experience in project and program management

Required Skills & Knowledge: 5 years of hands-on project and program management experience including leadership of large, complex technical and strategic projects. Formal experience and training in project and risk management. Experience in developing project delivery methods, tools, and best practice in program management.

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