Job Information
Robert Half Patient Service Representative in Cincinnati, Ohio
Description
Robert Half is supporting a growing team within a healthcare system in Cincinnati who is looking for a long-term contract Patient Service Representative. As a contracted Patient Service Representative, you will be responsible for completing pre-registration and financial clearance functions prior to the patient’s arrival for service, validating accurate patient demographic and insurance information, obtaining pre-certification/authorization as required, and scheduling patients while entering all necessary information into the practice management system.
Responsibilities:
• Pre-register patients prior to their arrival for service.
• Perform financial clearance functions to ensure smooth service.
• Validate patient demographic and insurance information accurately.
• Obtain pre-certification/authorization as per the requirements.
• Schedule patients and input necessary information into the practice management system.
• Monitor and resolve patient service inquiries.
• Leverage customer service skills to ensure high-quality patient experience.
• Utilize phone skills to interact effectively with patients and healthcare professionals.
• Maintain professional standards and confidentiality of sensitive information.
• Collaborate with healthcare professionals to ensure optimal patient service.
Requirements
• Must have a strong background in Customer Service
• Proficiency in the use of healthcare software and technology is required
• Excellent verbal and written communication skills
• Ability to handle patient inquiries and complaints in a professional manner
• Knowledge of medical terminologies and procedures
• Must possess strong organizational skills
• Ability to multitask and handle stressful situations calmly
• Ability to maintain patient confidentiality and adhere to ethical standards
• Willingness to work in shifts, during weekends, and on holidays if required
• Must possess a strong work ethic and a high level of professionalism
• Ability to work effectively in a team-based environment
• Proven track record of providing exceptional customer service
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .