Campus Pride Jobs

Job Overview: Responsible for interviewing patients to determine financial assistance eligibility for programs such as Charity Care and Medicaid and obtain accurate information from patient/family. Accountable for obtaining Residential Contracts and Charity Care contracts. Responsible for processing referrals from HOC Psychosocial Services and Admissions to assist family with completion of Medicaid process including: 1) Assessment for eligibility, 2) Secure supporting documentation, 3) Conduct interview with case worker as authorized representative for patient who is unable to handle their own administrative affairs, 4) As requested, secure Long Term Care placement as related to Medicaid eligibility. Collaborates with HOC Marketing to develop relationships with Long Term Care facilities for placement and referral. Job Requirements: Associate's Degree or Diploma in General Studies Ability to operate multiple computer applications including Outlook, MITS, Word, Excel and EPIC Excellent verbal and written skills Effective problem solving and critical thinking skills Basic understanding of medical insurance Medical terminology 2-3 years experience Customer Service Healthcare Service Access, Patient Accounting or related field Healthcare Revenue Cycle LTC eligibility and Home and Community Based Services Waiver eligibility Job Responsibilities: Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs. Educates patient and family on financial responsibility and financial assistance options. Quotes accurate cost for Residential care and educates patient/family on various length of stay at HOC In-Patient Care Centers. Obtains Residential Contracts and Charity Care Contracts. Collects first payment for new Residential patients and patients who have been approved for HOC Charity Care. Collaborates with HOC Business Office, Psychosocial Services and Admissions, county agencies for Job and Family Services in Warren, Hamilton, Butler, Clermont and Brown counties, as well as Long Term Care facilities regarding care management, insurance verification, patient accounting, Medicaid and/or other service eligibility to ensure a timely billing process for each patient. Process referrals received from HOC Psychosocial Services and Admissions to assist family with completion of Medicaid process including: 1) assessment for eligibility, 2) secure/obtain supporting documentation, 3) conduct interview with caseworker as authorized representative for patient who is unable to handle their own administrative affairs, 4) as requested, secure Long Term Care placement as related to Medicaid eligibility. Collaborate with HOC Marketing Department to build relationships with LTC facilities through education for purposes of HOC market expansion Other Job-Related Information: Travel: Must have dependable transportation and willingness to travel within the HOC geographic region(Butler, Warren, Hamilton, Clermont and Brown counties) to HOC IPCCs and/or patient homes. Working Conditions: Climbing - Rarely Concentrating - Consistently Continous Learning - Frequently Hearing: Conversation - Consistently Reading - Consistently Sitting - Frequently Standing - Frequently Thinking/Reasoning - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... * Welcome everyone by making eye contact, greeting with a smile, and saying "hel