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Fifth Third Bank, N.A. Dividend, Loan Resolution Specialist in Cincinnati, Ohio

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses;

  • recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship

  • Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions

  • Communicates as necessary to third-party servicer account changes or required adjustments

  • Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance

  • Performs skip tracing activities as needed to locate and contact delinquent customers

  • Document all customer interactions/account activities with concise and detailed account notes

  • Adhere to all Dividend policies and procedures, including State and Federal collection regulations

  • Other projects and duties as assigned

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

  • High School diploma or equivalent

  • 1 years of Collections or Customer Service Experience

  • Strong organizational skills and attention to detail

  • Excellent written and verbal communication skills

  • High-level proficiency in Microsoft Suite

  • Ability to multitask, prioritize projects, and report to several managers

  • A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks

  • Ability to work independently as well as collaboratively

  • Desire to work in an entrepreneurial but highly professional culture

  • Experience with Salesforce preferred

  • Bilingual- Spanish preferred

Dividend, Loan Resolution Specialist

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.

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