Job Information
Shaner Operating Corp Director of Operations | Hotel Celare Cincinnati in Cincinnati, Ohio
ABOUT THE TEAM Shaner Hotels is in development with Crawford Hoying for our 171-key Tribute by Marriott in Cincinnati, Ohio. This project will feature multiple food and beverage outlets including a rooftop bar and state-of-the-art event spaces both outdoor and indoor. Hotel Celare will be located in The District at Clifton Heights - the newest mixed-use community ideally situated across the street from the University of Cincinnati's campus in the Uptown Innovation Corridor. With a convenient location in the center of multiple hospitals, Findlay Market and the Cincinnati Zoo and Botanical Garden, Hotel Celare will be a short drive from downtown and some of the premier businesses in the region. ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! JOB DESCRIPTION * Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Focus on achievement of hotel financial goals / budget targets. * Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. * Assist in developing long- and short-range financial objectives consistent with property objectives. * Ensure that all Shaner and franchise operating standards are followed. * Be accessible to guests and employees. * Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. * Handle guest complaints ensuring guest satisfaction. * Assist staff with their job functions to ensure optimum service to guests. * Leads all aspects of employee performance to ensure productivity and a quality work environment. * Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. * Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. * Other duties as assigned. Responsibilities The Director of Operations is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. Qualifications * Minimum of one year of management experience in the hospitality industry. * Ability to satisfactorily communicate with guests, management and co-workers to their understanding. * High school graduate or equivalent; college degree in hospitality management or business preferred. * Bilingual English/Spanish a plus. * Knowledge of budget preparation and cost controls. * Working knowledge of all hotel departments. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Ability to speak effectively before groups of customers or employees of organization.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ5ODY5LjEwNTA4QHNoYW5lcmNvcnBjb21wLmFwbGl0cmFrLmNvbQ