Job Information
City of Cincinnati ASSISTANT SUPERVISOR OF CUSTOMER SERVICE in Cincinnati, Ohio
ASSISTANT SUPERVISOR OF CUSTOMER SERVICE
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ASSISTANT SUPERVISOR OF CUSTOMER SERVICE
Salary
$67,019.43 - $90,068.51 Annually
Location
Ohio 45202, OH
Job Type
Full-time Classified
Job Number
24-00828 (O)
Department
Water Works
Opening Date
12/23/2024
Closing Date
1/6/2025 11:59 PM Eastern
Description
Benefits
Questions
General Statement of Duties
This employee supports the Water Works Department in the efforts to provide essential customer services. Employee assists in the directing and supervising the efforts of Water Customer Service Representatives and other staff; participates as a senior staff member for the department, and provides highly responsible administrative assistance to department management staff. Performs related duties as required.
Minimum Qualifications (KSAs)
(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
Knowledge of:
Principles and practices of customer service.
Principles of cross connection control.
Principles of water meter sizing, performance, and applicability.
English usage, spelling, grammar, and punctuation.
Principles of supervision, training, and performance evaluation.
City Human Resources Policies and Procedures, Civil Service Rules.
Union contracts; grievance procedures.
Principles and practices of relevant city and state governing bodies.
Effective techniques for employee supervision and motivation.
Fiscal management and basic accounting procedures and practices.
Municipal purchasing processes.
Basic municipal budgeting procedures.
Water Works programs and services.
Water Works Rules, Regulations, and Policies
Skill to:
Use computerized/electronic equipment.
Use desktop, laptop, or mobile computer and related software applications.
Operate assigned vehicle.
Ability to:
Interpret and apply all departmental and divisional policies and procedures.
Analyze problems, identify alternative solutions, projects consequences of proposed actions, recommends and carries out solutions.
Plan work processes and procedures for self and others to follow.
Maintain a balanced fund; complete projects within budget requirements.
Show appropriate assertiveness and tact with colleagues and the general public.
Establish and maintain effective working relationships with those contacted in the course of work including coworkers, contractors, City officials, and the general public.
Evaluate programs and personnel.
Prepare clear and concise reports.
Communicate clearly and concisely, both orally and in writing.
Train, supervise, and evaluate assigned staff and their work.
Required Education and Experience
Each applicant must have four years of experience in utility operations or maintenance and customer service experience, including at least two years of experience managing or leading a team in completing such work.
Substitutions Allowed (up to two years)
• Up to two years of experience for an Associate’s degree or 60 semester credit hours (at the rate of 30 semester credit hours per year).
• One year of experience for a Backflow Certification from the Ohio Environmental Protection Agency
OTHER REQUIREMENTS
Must have a valid Driver's License.
Must pass a security clearance.
May be required to work irregular hours and be on-call.
Must acquire and maintain Backflow Certification from the Ohio Environmental Protection Agency (OEPA) during the probationary period.
MILITARY EDUCATION & EXPERIENCE EVALUATION
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.
Working and Physical Conditions
Environmental Conditions:Indoor and outdoor environments; exposure to extremes in weather conditions; exposure to office computer screens.
Physical Conditions:Duties require maintaining physical condition necessary for sitting, standing and/or walking for prolonged periods of time; must be able to operate assigned vehicle.
The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.
The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.
The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.
Equal Employment Opportunity
The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.
Holidays
The City of Cincinnati has 11 paid holidays annually that include:
New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Christmas
Health Insurance
The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.
Eligible dependents include:
Legal Spouse or Equal Partner
Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")
Step-child
Child for whom the employee or employee's spouse/equal partner is a legal guardian
Basic Life Insurance
A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.
Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance
Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.
Flexible Benefits Plans
Healthcare Flex Spending Account
City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.
Dependent Care Flex Spending Account
City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.
Transportation Expense Reimbursement Account
City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.
Healthy Lifestyles Program
City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.
Integrated Health Reimbursement Arrangement (HRA)
This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.
Retirement Plan
The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.
Deferred Compensation
As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.
01
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Yes, I understand and agree
02
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03
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Required Question
Agency
City of Cincinnati
Address
805 Central Avenue Suite 200
Cincinnati, Ohio, 45202
Phone
513-352-2400
Website
http://agency.governmentjobs.com/cincinnati/default.cfm