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Nexgrill Industries IT Assistant in Chino, California

Nexgrill is a leading global producer of gas and charcoal grills and grill accessories. We design and market an extensive line of high-quality grills under the Nexgrill and KitchenAid brands, as well as OEM products for several global retail partners.

Nexgrill is headquartered in Chino, California, and has experienced significant growth over the past five years. Additionally, we have offices in Taiwan, Hong Kong, South Africa, along with manufacturing in Mainland China. For more detailed company information visit http://www.nexgrill.com.

We are seeking an IT Assistant (Entry Level) to join our team who is able to demonstrate positive company culture and work in a fast-paced environment.

JOB SUMMARY

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Nexgrill should be your next career move! We are seeking an IT Assistant to join our Corporate Services team who is able to provide technical support, drive efficiency, provide and implement recommendations that will result in higher quality and faster processes.

Responsibilities

  • Maintaining, processing and troubleshooting the company?s computer programs, software and systems

  • Installs, configures, and maintains MS-Windows software and Dell hardware on network physical and virtual servers

  • Manages technology assets, including hardware, software, and support requisition, tracking, and licensing

  • Supports systems software, hardware, and connectivity to ensure maximum availability and performance

  • Confer with staff, users, and management to establish requirements for new systems or modifications.

  • Prepare evaluations of software or hardware and recommend improvements or upgrades.

  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.

  • Set up equipment for new employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

  • Analyze data and apply critical thinking in order to develop processes and information

  • Perform technical analysis to identify root cause of issues

  • Work with other business units to identify and document business requirements

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Qualifications and Skills

  • BA/BS Degree or IT related certifications preferred

  • 2 - 5 years of technical support experience preferred.

  • Strong knowledge of Microsoft Server 2012, Exchange 2013, Office 2010/2013, Office 365, networking diagnostic tools, Microsoft Exchange 2013, Active Directory.

  • Excellent written and verbal communication skills.

  • Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.

  • Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.

  • Legal work status in the U.S.

    Positions in this class typically require:

  • Work may be performed in a stressful, fast-paced office environment, depending upon assignment.

  • Requires the ability to understand verbal communication and to respond effectively.

  • Reaching, Fingering, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

EEO:

Nexgrill is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity, religion, disability, ethnicity, national origin, and marital status, status as a protected veteran, genetic information, or any other legally protected classification or status.

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