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JPMorgan Chase VP Readiness in Chicago, Illinois

The Commercial Banking Digital team is responsible for digital (.com, mobile, API) channel management, digital product change readiness management and communication for JPMorgan Chase's Chase Connect digital platform. Commercial Banking ("CB") is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.

JPMorgan is seeking a highly effective and innovative Digital Product Manager support of the Commercial Bank Line of Business Digital Readiness and Communications across digital channels. Key responsibilities include:

  • Work closely with Commercial Bank digital product management to understand the Line of Business' strategy, products, services, distribution channels, competitors and customers

  • Develop and execute readiness activities including internal and external communications, Sales/Service collateral, etc. across multiple large programs for changes impacting internal partners or clients, new /pilot features and token replacements.

  • Support an operational cadence (business reviews, governance) with the Line of Business and partner functions to prioritize and manage digital readiness delivery

  • Support efforts to create transparency across partner demand and digital capacity to ensure appropriate stakeholders are involved in and aware of changes to readiness activities or priorities. Work to consolidate and integrate across key partners and prioritize tactics.

  • Manage ready to launch and deliver change readiness activities in partnership with the Line of Business - Marketing, Readiness, Service, Support, Training, Legal, Risk, Compliance and Controls.

  • Support development and maintenance appropriate controls and governance. Help to identify, manage and mitigate current and emerging risks.

Qualifications:

  • Critical thinker and consultative problem solver with a strong bias towards action. Healthy balance of intellectual curiosity, common sense, and execution rigor. Strong commercial orientation. Customer focused. Demonstrated passion for innovation.

  • Ability to operate in a collaborative way, within a multi-disciplined team and across a matrix organization. Ability to collaborate with stakeholders with diverse points of view. Strong partnership and influence skills.

  • Empowered to make and execute decisions. Possess excellent judgement, knows when to escalate complex issues

  • Exceptional analytic, written, and confident presentation skills. Ability to be concise yet through. Comfort presenting across all levels of the organization.

  • Capable of working in a dynamic environment, managing multiple priorities and able to respond to issues quickly and creatively.

  • 5+ years of experience in Digital products/channels/programs. Proven track record of successfully moving complex bodies of work from concept to launch.

  • Experience in Commercial Banking - Treasury Management - Financial Services product management (payments, lending, deposits), Partner management

  • Experience in management consulting/strategy development.

  • Experience working in an agile/lean software development environment. Able to relate technical enhancements to customer use cases/sales approach.

  • Bachelors degree required; MS or MBA preferred

  • Proficient in Microsoft Word, Excel, PowerPoint and SharePoint. Knowledge of WorkFront, SalesHub, and Jira preferred.

  • All candidates will be expected to bring samples of marketing/ communications collateral that they have developed and/or worked on, and, you will be expected to prepare a readiness plan for both internal/external audiences for review with the hiring manager during the interview process.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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