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JPMorgan Chase Technical Writer/ Librarian in Chicago, Illinois

In this role, the candidate will take complex and technical ideas and make them more understandable using clear and simple language. The ideal candidate enjoys a dynamic work environment and will need to think like an engineer on some days and like a product manager on others. The ideal candidate possesses the perfect blend of developer-thinking and technical writing ability.

Responsibilities

  • Possess a developer-centric vision for how documentation should be organized and presented on multiple platforms.

  • Develop, write, organize, and deliver digital content (online help, developers' guides, release notes, and UI microcopy, etc.) for new and existing products.

  • Be a steward of the technologist experience, leading the delivery of efficient and effective and developer-obsessed solutions

  • Produce technically accurate and well-written documentation, working with cross-functional partners to understand and align on project objectives, goals, and requirements.

  • Create and test content (PDF and HTML) for accessibility compliance to ensure the best experience for all users.

  • Ensure consistency of style and tone in all materials, following corporate standards and accepted technical writing principles.

  • Leverage user feedback and data to inform and optimize content across platforms.

  • Manage concurrent projects from start to finish, adapt to changing priorities, and meet all deadlines.

  • Develop and curate libraries of material across the organization.

  • Collaborate with a team comprised of product owners, technology partners, agile teams, and executive leadership to document technology products for new and existing technical specifications.

  • Synthesize large amounts of information for broader consumption across the organization.

  • Support all controls and compliance requirements and ensure that all pre- and post-launch conditions are met in order to release documentation on time.

  • Create and deliver experiences that delight and positively influence both internal and external stakeholders.

Qualifications

  • Bachelor's degree in technical writing, English, journalism, or other writing-intensive program, with superior written and oral communication and grammar

  • At least 8-10 years of experience technical writing and editing experience of customer-facing technical content for the digital space.

  • Experience with content development and authoring tools, primarily Hugo, Markdown and Acrobat. Working knowledge of HTML, XML, and HTML5.

  • Familiarity with accessibility concepts and the use of a screen reader (NVDA or JAWS) to test PDF and HTML5 files.

  • Experience working with subject matter experts to translate technical information into clear, logical, content for laypersons use in online help, developers' guides, release notes, etc.

  • Strong project management skills, including the ability to manage schedules and deadlines for multiple projects.

  • Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, marketing, and legal and compliance experts.

  • Strong research, problem-solving, and analytical skills; attention to detail; willingness to explore new ideas and creative solutions.

  • Self-motivated; able to work independently while also contributing to the success of the team.

  • Knowledge of Content Strategy methods and trends with practical experience applying this knowledge.

  • Proficiency with MS Office (Word, PowerPoint, Excel). Knowledge of MS SharePoint or Confluence a plus.

  • Experience adhering to documented standards for brand and copy, including style, voice, and tone. Familiarity with style guides such as the Microsoft Writing Style Guide.

  • Financial services experience preferred but not required.

To be considered for this position, you must provide a portfolio of writing samples.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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