Job Information
United Airlines Senior Analyst - Ancillary Products in Chicago, Illinois
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline.
Key Responsibilities:
The Ancillary Products team manages a multi-billion-dollar portfolio of travel add-ons including Economy Plus, upgrades, seat assignments, checked bags, Wi-Fi, travel insurance, and more.
As an Ancillary Products Senior Analyst, your mission is to improve revenue performance and customer satisfaction for United’s ancillary portfolio through offer optimization, data analyses, and implementation of product strategy. You will have the opportunity to influence strategy and investment for high-margin ancillary products, improve customers’ flight experience, and impact United's bottom line.
Business Insight
Function as a product owner for lower profile portfolio products
Develop and maintain subject matter expertise in all product aspects including financial performance, policies and procedures, NPS, and optimization initiatives
Implement product pricing tests and evaluate impact
Conduct competitive analyses and identify new product initiatives; forecast revenue opportunities and assist on cases to support investments
Collaborate on cross-functional marketing efforts and optimization to drive revenue through email, digital marketing, social media, and other digital content
Analysis
Maintain forecast models for ancillary product revenue each period
Use array of applications to mine and analyze product and performance data
Develop dashboards to visually represent key performance indicators
Support and complete timely ad-hoc analyses
Leadership
Foster teamwork, contribute to strategic discussions and deliver results
Take the initiative upon identifying areas of opportunity
Work collaboratively across functions and create an inclusive environment with people at all levels of the organization
Drive smaller workstreams independently and larger workstreams with support in the context of a broader team project
Project Management & Communications
Participate in cross-functional initiatives, collaborating effectively with multiple collaborators and providing timely and succinct updates
Develop and present effective materials to partners and team leaders
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree or equivalent experience
3-5 years of experience required, preferably in an analytical role
Analytical approach, quantitative orientation required with working knowledge of at least one database querying language (SQL, Python)
Strong passion to solve business problems with data
Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does
Poised and confident presenting insights to team leaders and working group collaborators
Familiarity with airlines and ancillary products
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles a plus
Technical experience or ability to learn data visualization (Power BI) and website analytics
platforms (Google Analytics, Quantum Metric)
Basic project management skills and experience
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT