Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist in Chicago, Illinois
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a Sea Logistics Customer Care Specialist to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Customer Care Manager you will be responsible for the coordination of Sea Export shipments such as, opening export files, production of internal documentation, updating export statuses, assisting and advising customers of Arrival, arranging deliveries, processing invoices (including price conversions and verifying shipment weight and volume), dealing with e-mail queries from Kuehne + Nagel Overseas offices as well as ensuring that excellent standard of data accuracy.
Your Responsibilities
You will be responsible for the complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, Kuehne+Nagel invoicing, certificate of origin, export declaration and/or AES, if applicable) forwarding, follow-up with tracking and tracing to destination and data quality requirement.
Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier, and Kuehne+Nagel overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.
Negotiate cost-effective rates with service providers to ensure maximum profitability.
Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
Participate in quotes for overseas offices as requested.
Review information published on Kuehne+Nagel's Intranet system daily.
Immediately report problems, operation disputes or discrepancies to a supervisor, manager, divisional manager, or branch manager.
Read and work in accordance with Quality Management Work Instructions and QHSE procedures (ISO9001).
Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing.
Resolve billing discrepancies and discrepancies against client SOP's.
Your Skills and Experiences
2 years' relevant experience in Sea Logistics.
2 years' relevant experience in Customer Service.
Good working knowledge of domestic and international geography including countries, major cities, seaport.
Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.
You have the ability to travel for business purposes
You have the ability to complete IMO Security training classes.
You have the ability to work in office 5 days per week
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.