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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12464938 Retail Client Service Senior Director

Let\'s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing?

Being a Client Service Senior Director is more than servicing clients. We are client obsessed, liquid thinkers who move at a fast pace. Change is constant. We are bold with a point of view, we value being part of a successful business, and never complacent. We make a difference. Everyday.

We build relationships based on integrity, trust, knowledge, and respect for every individual. We are problem solvers, innovators and dreamers. We challenge the status quo. Curiosity, accountability and positivity are key behaviors that are core in our team. We understand our client\'s business and build long-lasting partnerships. We aim to exceed our client\'s expectations. Our success is dependent upon an inclusive culture of team members committed to excellence.

The Client Service Senior Director is a multi-faceted role responsible for service excellence, delivery execution, and maintaining a deep understanding of customer needs and technical requirements. The Senior Director demonstrates a strong desire to help clients succeed, ensures delivery of all client commitments, removes internal barriers to delivery, monitors and measures client satisfaction and operational KPIs, provides communications, and consults on new technical installations. Strong listening, commitment to executional excellence, technical expertise and problem-solving skills are required.

The Client Service Senior Director seeks out voice of the customer. The role is client facing on two of our large national grocery retailers - building rapport with key client contacts, engaging in client business priorities, flawless delivery of ad-hoc and ongoing reporting. Daily responsibilities include leading a group of global Client Service and Operations team members, setting goals/KPIs, ensuring execution, identifying process improvement opportunities, providing feedback to upstream teams who form key inputs into the process, connecting with manufacturer subscribers of the platform, and reviewing ongoing metrics reporting. This encompasses working closely with a cross-functional global team to perform validation of the data, deliver analytic solutions leveraging best-in-class technology, and managing strategic partnerships.

The ideal candidate is regarded as a subject matter expert for operational processes and client deliverables. The role requires engaging in client business priorities, implementation of new solutions and directing the team accordingly. The candidate will gather requirement specifications and convert them into appropriate documentation required to develop, implement and deliver analytical solutions to the client. The ability to analyze and coach teams to interpret and validate large datasets (POS data, supply chain data) from multiple retailer IT systems and manage through cleansing, QC, and daily reporting is required.

The Senior Director is accountable for managing and developing direct reports and assuring high quality, timely deliveries to clients. Workflow must be managed strategically to ensure all projects are staffed, adjusting resources as needed around key priorities. As a leader, ideal team behaviors are modeled,including being a champion for change, directing difficult conversations for positive outcomes, encouraging everyone to share ideas and effectively resolving conflicts.

Job Responsibilities

Provide senior level leadership and management of client relationships with ability to translate client needs and business opportunities into solutions

Develop long-term business relationships based on strategic and tactical expertise

Coordinate with other functions within the organization to ensure seamless delivery and that client goals are achieved

Lead team to ensure flawless and timely delivery of all model solutions and seeking improvements in data quality

Update metrics for executive level internal reporting and drive continuous improvement projects

Looks for opportunities to increase client satisfaction with database reporting related to continuous updates of new item additions, executive level reporting analysis and provide greater efficiency through continuous improvement of technology workstreams

Capture project requirements and s