Maru Research Manager in Chicago, Illinois

Maru/Matchbox, a Maru Group company, has been pushing the boundaries of the customer market insights space for over a decade. Unifying deep sector expertise with cloud-based customer insights communities, we take a results-focused, consultative approach to helping clients better understand what motivates their customers and influences their markets, so they can act decisively and win.


We are seeking a Research Manager in our Chicago office who will hold an important client-facing position leading & supporting innovative research as part of our Consumer Insights team. As a member of our rapidly growing Consumer Insights Research practice, you will have direct influence on our future growth and success by managing existing strategic client engagements including proposals, research design, analysis, recommendations and presenting results. As an accomplished and respected research and industry consultant with proven experience in using both quantitative and qualitative methodologies to address critical business objectives, you will have a reputation for impeccable client management, creativity, attention to detail and strategic insight in the delivery of research results and consultative recommendations – in short, providing proactive, creative, and enthusiastic service that wows your clients.


  • Support multiple research engagements, serving as one of our client contacts, and proactively investigating client needs, communicating study progress, working very closely with our operations team internally, and resolving any issues to ensure project success.

  • Initiate strategic and creative delivery of research design, analysis and reporting

  • Understand the basics of sampling, data weighting, and data prep for analysis

  • Experience writing strong questionnaires for research purposes

  • Ensure hands-on quality control throughout the entire project process, including effective financial management so that projects/accounts are profitable

  • Support the broader team, helping on various project tasks as needed to ensure successful delivery of multiple projects at once.

  • Strong attention to detail used to check survey links/programs, data tables, and reports for accuracy

  • Experience with a wide range of research methodologies and techniques


  • BA/BS Degree required

  • 2-4 block for lunch years related work experience in marketing research

  • Ability to write questionnaires, manage and oversee project execution, analyze data sets, visualize/chart data and support the team’s creation of insightful and actionable reports

  • Experience working with a variety of online research methods

  • Experience managing multiple projects simultaneously

  • Ability to coordinate other research and operations staff and delegate completion of individual tasks

  • Proven track record of managing all aspects of quantitative research project work

  • Excellent written and verbal communication skills

  • Proficient use of PowerPoint, Word and Excel. Will need an appreciation of computer systems and a good knowledge of MS Word, Excel and PowerPoint.

  • Past experience with community panel management and online qualitative research a plus

  • Previous experience working with CPG, Retail, and/or QSR/Full-service restaurant clients an asset

  • Experience with qualitative research techniques and/or in-person and online moderation is also an asset

What’s in it for you?

  • Working with top clients in the CPG industry

  • Joining a dynamic team of leading Researchers

  • Working in a bright, comfortable, collaborative workspace with a culture focused on teamwork, constant learning, hard work, and having fun

  • Great healthcare benefits, social hours, 3 weeks vacation, 401K matching, wellness program, tenure awards, and the list goes on…

Ready to join an amazing, growing team? Let's chat!

If this sounds like the perfect opportunity for you we invite you to apply online now.

Please note that due to the high volume of applications received only short-listed candidates will be contacted. We thank you for your interest in Maru/Matchbox and encourage you to constantly check our website for a list of all current opportunities.

Maru/Matchbox is an equal opportunity employer

External Company Name: Maru Matchbox

External Company URL:

Street: 20 North Wacker Drive