Related Partners Occupancy Specialist (Residential Community) in Chicago, Illinois

Related Companies is the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.

Related has dramatically redefined the concept of metropolitan luxury by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace. To ensure that every resident in every Related building enjoys the very finest services, unsurpassed amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City), One Back Bay and The Arlington in Boston, 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco and One Hill South in Washington, D.C. Related also owns an extensive portfolio of workforce and affordable housing and has several new rental developments underway across the country. For more information about Related Companies please visit www.related.com

The Occupancy Specialist is responsible, under the supervision and direction of the Property Manager, for the leasing of apartments, applications processing, accurate tracking of leasing data and completion of related reports in compliance with all company policies and procedures and with all applicable Equal Employment Opportunity, Fair Housing and Human Rights statutes. This position will be responsible for a 128 unit tax credit affordable site located in Oakland.

DUTIES AND RESPONSIBILITIES:

  • Participates in all marketing and leasing functions related to all affordable housing programs and applications, including remarketing assessments.

  • Facilitates the renewal and recertification process for all program participants.

  • Interviews and processes applications for new move-ins and lease-up of vacant units.

  • Resident retention including the renewal process and move-in orientations.

  • Prepares all RMC-required and agency-required reports.

  • Ensures accuracy of recorded information about each affordable housing program.

  • Site specific administration and compliance.

  • Initiates new ideas, methods and systems related to affordable housing processing.

  • Special projects and tasks.

TASKS:

Administrative

  • Answers telephones, takes messages, directs phone calls, retrieves voice mail messages and instructs answering service

  • Prepares work orders and maintains work order log on a regular basis.

  • Files work orders by appropriate apartment number.

  • Collects rents from residents following necessary procedures

Specific Site and Leasing and Recertification Administration Tasks

  • Maintains an accurate up-to-date status of rental units, including availability of units and supply status reports to the Property Manager on a weekly basis.

  • Assures applications are received, date stamped and logged.

  • Accurately maintains the Applicant Logbook, assigning numbers in the order applicants are received.

  • Thoroughly reviews applications to ensure that all information is correctly and completely shown. Ensures that applications are processed timely and if applicable, in application order.

  • Thoroughly understands all site regulatory programs and implements RMC’s leasing criteria and the income bands of eligibility and clearly explains them to prospective residents.

  • Interviews applicants utilizing the Applicant Checklist.

  • Responsible for processing of all applicant files for move in by conducting household interview, obtaining 3rd party verifications, tracking responses, confirming eligibility and preparing files appropriately for Property Manager for lease and certification signing.

  • Tracks progress of all applications in process for units available and acts to expedite completion of said files within program parameters. Maintains a minimum required number of approved files at all times for all tax credit waiting lists.

  • Approves/denies applications based on the leasing criteria and program requirements.

  • Assures that all leases and addendums are properly signed.

  • Assures proper tenant file set up.

  • Maintains accurate, up-to-date waiting and transfer lists (if applicable).

Resident Retention and Recertification

  • Conducts and monitors new resident orientations and move in inspections to ensure that all are in accordance with RMC’s standards and that all residents have a clear understanding of all unit, building, and property features and procedures.

  • Conducts new resident orientations, including a thorough explanation of all lease provisions and an item-by-item review of the house rules.

  • Increases the resident retention rate by following renewal and recertification procedures

Special Projects and Tasks

  • Completes special projects and tasks as assigned by the District Manager or Property Manager.

  • Must have knowledge, understanding and experience in affordable housing certifications and/or leasing.

  • Two+ years affordable housing experience preferred but not required.

  • Strong leadership, organizational and administrative skills.

  • Self-starter with the ability to work independently and within a team.

  • Must be able to prioritize and handle multiple tasks.

  • Working knowledge of all Microsoft Office applications.

  • Knowledge of OneSite operating software desired.

  • Knowledge of HUD Section 8 programs and certification processing – voucher and HAP processing and submission a plus

CERTIFICATIONS:

  • Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist, or attainment of within six (6) months of hire. Training is provided.

WORKING CONDITIONS:

  • Must be flexible and willing to work all shifts/hours/days.

  • Must be willing to work overtime as required.

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Related is an Equal Opportunity Employer

External Company Name: Related Partners, Inc.

Street: 2000 W. Diversey Ave