Job Information
CIBC Item Processing Specialist in Chicago, Illinois
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
This position is part of the overall Deposit Operations Team that perform various functions to support all departments of the bank. This position will be assigned to the Item Processing Group within the Deposit Operations Team. The Item Processing Specialist will be responsible for providing efficient operational support while maintaining compliance with internal controls and procedures within the functional area. The role applies comprehensive technical and system knowledge to function as a point of escalation and provide timely resolution to complex issues. The Item Processing Specialist must be able to exercise independent judgement in determining feasible solutions to issues, manages situations that require further analysis and investigation. The role applies knowledge of the job to manage expectations, identify opportunities to streamline existing processes and procedures, and participates in the implementation of process improvement initiatives. This position is primarily remote but candidate may be required to come into the office for training and/or other events as required. The candidate will be scheduled for 8 hours per day between 8:00am and 8:00pm CT based on team rotation. Ability to work extended hours as needed.
Position Responsibilities
Performs a variety of Deposit Operations duties that require the ability to work in a time-sensitive environment with good critical thinking skills, accuracy, and diligence. This position is responsible for monitoring and processing all checks and deposits related to Deposit Operations of the Bank as well as providing support to our internal lines of business. Ability to work extended hours as needed.
Daily responsibilities include but not limited to:
Review and process incoming deposit files from a variety of sources
Perform amount entry and data validation on rejected items.
Generate Cash Letter Exports to a variety of different destinations.
Perform necessary steps to balance transactions/files as needed.
Process outgoing return cash letter files
Perform all necessary smart assessment and MICR verify reviews as needed.
Review, reconcile, and process all end of day functions related to the transmission and cash letter.
Reconciliation of outgoing deposit statements and notices
Monitor and review work packets from other Deposit Operations areas.
Perform mobile deposit reviews and decision deposits according to established procedures.
Escalate issues as necessary to external vendors and follow internal communication protocols.
Quality review of tasks processed by other teams within the department.
All duties and responsibilities must be performed in compliance with applicable local, state, and federal regulatory guidelines.
Qualifications
Ability to multi-task, prioritize and organize work based on request volume and other departmental assignments as assigned
Ability to work independently, meeting deadlines
Detailed and process oriented with a focus on integrity and accuracy of information
Requires strong verbal and written communication skills
Critical thinking skills
Driven by collaboration and teamwork
Client-focused to go beyond to do the right thing
Accountable
Proficient knowledge of FIS ImageCentre application
Knowledge of FIS systems preferred
Proficient in Microsoft Excel, Word, and Outlook
College degree preferred, or a minimum of 2 years of back-office experience in a financial institution preferably in an Item Processing or Operations setting
California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)
At CIBC, your goals are a priority. We start with your strengths, ambitions and strive to create opportunities to tap into your potential.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2024-10-02
Job Location
IL-70 W Madison St, 9th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Business Operations, Critical Thinking, Customer Service, Deposit Operations, Item Processing, Operations Management, Prioritization, Process Improvements, Quality Assurance (QA), Working Independently
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.