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United Airlines Crew Scheduler - Inflight in Chicago, Illinois


There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

Inflight Crew Schedulers ensure that all flights in our reliable Worldwide network are accurately staffed with Inflight crew in support of Core4 as it relates to United’s goal of providing safe, efficient, and reliable air transportation for our customers.

  • Assign all open flying to qualified Inflight crew members according to Federal Aviation Regulations, flight attendant Contract, and Company policies

  • You must be willing to work anytime within a 24/7, 365 day a year schedule, including weekends and holidays

  • 24-hour communications center/point of contact for flight attendant work group, providing round-the-clock support to Inflight crew members with regards to schedule and flight-related issues, delay notifications, assignment modifications, etc.

  • Responsible to supervise crew legalities, communicate changes, reassign flight attendants and perform CMS transactions to ensure accurate crew pay and quality assurance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!


What’s needed to succeed (Minimum Qualifications):

  • High School Diploma or GED

  • 1 - 2 years scheduling operations experience and or experience working in a fast-paced environment requiring high volume customer interaction

  • Possess intermediate MS Office skills particularly with Outlook, Word and Excel

  • Ability to convey information effectively both verbally and in writing

  • Strong computer knowledge and typing skills

  • Proven ability resolving conflict and working in a fast paced environment handling stressful situations

  • Ability to work anytime within a 24/7, 365 day a year schedule

  • Ability to manage stress and stay calm under high pressure situations

  • Must be able to manage multiple tasks and priorities to be successful on the job

  • Good organizational, time management, and problem-solving skills

  • Possess the necessary skills to provide support and courteous service to crew members

  • Successful candidate must also be able to function effectively in a team-oriented environment

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Bachelor’s degree or 3 – 5 years of equivalent experience

  • COSMOS experience highly

  • 1-2 years relevant crew scheduling

  • 1-2 years of airline operation experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT