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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12461625 Department

ARD Advancement Systems and Process Improvement

About the Department

Alumni Relations and Development (ARD) engages alumni (\220k), current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises \$600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.

The Analytics and Technology Solutions (ATS) team provides technology and system solutions to enable ARD to meet aggressive fundraising goals and measure, analyze and predict growth in constituency giving and participation. Using an enterprise approach to data and systems, ATS creates a data and user environment that is consistent yet agile. Collaborating with stakeholders to understand program strategies, ATS develops data, reporting, and analytics solutions that lead to actionable outcomes and actualized goals.

Job Summary

This role uses best practices and knowledge to develop new and existing systems. Solves problems and anticipates evolving business requirements to identify, design, and implement appropriate process improvements, systems alternatives, and/or enhancements to current systems.

Responsibilities

• Designs, plans, and documents, in partnership with key stakeholders, changes to departmental technology systems and related business processes.
• Manages and facilitates the discovery, development, and testing of user stories to solve organization issues.
• Studies the needs and objectives of key stakeholder groups to create plans detailing the design, modification and enhancement of systems and processes.
• Assists in the management of detailed roadmap for planned system fixes and enhancements.
• Identifies opportunities to gain value through innovations in process or system design.
• Partners with the Director of Advancement Systems and Process Improvement on the governance process for evaluating and prioritizing potential changes to systems and processes.
• Studies the needs and objectives of key stakeholder groups to inform strategy and plans.
• Works cross-functionality with partner operational teams to align goals and strategies.
• Advances a culture of data-driven decision-making, collaboration, and innovation throughout the organization.
• Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.
• Has a deep understanding of business process analyses, needs assessments, and preliminary cost/benefit analyses. Solves complex problems relating to computer equipment capacity, limitations, and operation time.
• Utilizes thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.
• Recommends process improvements in existing applications and revises existing system logic difficulties as necessary. Designs, develops, and implements new applications, systems architecture, network systems, and applications infrastructures.
• Communicates and presents on system enhancements and/or alternatives to colleagues in IT management.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experi nce in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor\'s or advanced degree.

Experience:

• Minimum five years of professional work experience in business analysis, product management, project management, or related roles.

Technical Skills or Knowledge:

• Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Phoenix (the University\'s Donor Relationship Management System), Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access.
• Strong project management skills, with an aptitude for leading end-to-end project delivery.

Preferred Competencies

Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Explain complex ideas clearly and simply.

Comfortable with ambiguity.

Manage confidential information with discretion and tact.

Act with integrity, professionalism, and confi