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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12207936 Associate Director, Enrollment Solutions Analyst

College Board - BigFuture

Remote

About the Team

The BigFuture team is committed to supporting all students to make the right first step post high school. BigFuture reaches over 7M students each year and is the leading free resource for College, Scholarship, and Career Exploration. BigFuture allows students to demystify the college going process, unlock options to afford college, and explore careers that connect to their skills and interests. In addition to the student facing platform, the team manages a service that fosters rich interactions between students and the over 1,500 Higher Education institutions. These institutions look across the 25,000 high schools to round out their classes and reach a broad student population. BigFuture is an 80-person team and collaborates deeply with other divisions including Sales, Marketing, Communications, Finance, Technology, Legal, and Strategic Higher Education.

The Enrollment Solutions department supports the College Board Access Plan subscription model, including Search and Connections, some of the strongest mission plays at the College Board to connect students to access and opportunity.

About the Opportunity

As the Associate Director, Enrollment Solutions Analyst, you are committed to the mission of the College Board and the access that our recruitment and enrollment services provide for millions of students to colleges and scholarships globally. In this role, you will be the enrollment solutions liaison to our Product, IT, Design and Data Management teams, serving as a subject matter expert for enrollment solutions and acting as a bridge between our technical and sales/customer success teams. You will collaborate to support and enhance our existing products, features, and services in the subscription plan model and develop concepts and requirements for the creation of new and innovative offerings. You will work cross-functionally on the day-to-day QC of our solutions and troubleshoot escalated user, system, or data issues. You will play an important role in maintaining systems and data protocols, end-user documentation and training, and performing user acceptance testing (UAT). You will interact and survey subscription plan users and vendor partners to gather feedback about our services, competitor intel, goals and pain points, and the overall recruitment and enrollment marketplace to identify opportunities to assist the Senior Director and the greater Enrollment Solutions and Product teams in implementing a strategic product roadmap that meets the needs of our constituents. As our existing and future offerings develop, grow, and succeed, it\'s in part due to the data systems, operations, and precision you\'ve supported. Collaboratively, you will help students clear a path to opportunity post-high school.

In this role, you will:

Drive Enrollment Solutions Program

Delivery: Execute day-to-day tactical and strategic activities related to in-market product, services, and features in the subscription plan model (60%)

• Act as the enrollment solutions subject matter expert and liaison to the Product, Technology, Design, and Data Management teams for College Board Search and related features or services in the subscription plan

{=html} <!-- --> - Participate in daily stand-up calls and reoccurring meetings with IT and Product teams to ensure our Search features and services are running as expected for our customers and data release milestones and data output are delivered accurately as scheduled

{=html} <!-- --> - Conduct daily QC for the Search platform and its features to solve or escalate system, data, or user questions or ssues and to fully understand current system behavior and impacts of proposed changes to the data or interface

{=html} <!-- --> - Serve as the enrollment solutions superuser of administrative system tools and databases to maintain user records and ensure data integrity and student privacy

{=html} <!-- --> - Play a role in analyzing subscription user metrics and trends to make recommendations for system and feature improvements and design modifications to contribute to roadmap planning and prioritization

{=html} <!-- --> - Perform UAT and QA testing for product and feature enhancements and releases and provide strategic feedback to internal teams to ensure customer satisfaction and contribute to go-to-market launch activities

{=html} <!-- --> - Identify opportunities for system functionality or integrations based on user feedback and trends in the higher education recruitment, enrollment, and customer relationship management space

Contribute to Enrollment Solutions Customer Success: Place high focus on the information and training needs of current and future customers, using effective strategies and clear documentation (30%)

Communicate directly with customers and vendors in response to questions and issues escalated by the customer services email team or sales and cust