Job Information
Capgemini Aprimo Application Support Analyst in Chicago, Illinois
Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
What You-ll Do
Application Support Analysts are responsible for resolving end-user issues for a 3rd party enterprise platform and data management tool.
Monitor and respond to user-reported issues promptly and professionally; ensure issues are tracked through to resolution working with L3 support team.
Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
Provide support during occasional pre/post business hours on a rotating, as-required basis
Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users.
Minimum education qualification
- Bachelor's Degree in Computer Science, Computer Engineering, MIS or related field.
The ideal candidate will have:
Experience coding or debugging applications in Java or C#.
High customer service mentality
Strong interest in process improvement
Strong written and oral communication skills
Strong interpersonal skills
Ability to prioritize tasks and manage time effectively under time constraints
Self-motivated and strong diagnostic skills
Experience supporting an enterprise 3rd party application within a distributed team
The benefits our employees enjoy:
401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US!)
Low-premium and deductible plan with free preventive care
$12,000 in Tuition Reimbursement
100% Company-paid mobile phone plan
Personal Time Off (PTO)- Ensuring a balance of work and home life
Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.