Job Information
Constellation Account Manager I, II, or Senior Account Manager in Chicago, Illinois
WHO WE ARE
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
TOTAL REWARDS
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.
PLEASE NOTE: This position can be filled at either the Account Manager I, II, or Senior Account Manager level - please see below for position compensation, details, and requirements. Constellation is seeking candidates who are within a commutable distance of offices in Boston, Baltimore, Houston or Chicago for in-person meetings or events.
Account Manager I Expected salary range of $69,700 to $82,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Account Manager II Expected salary range of $84,150 to $99,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Senior Account Manager Expected salary range of $106,250 to $125,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
ACCOUNT MANAGER I - PRIMARY PURPOSE OF POSITION
The Account Manager I will provide post deal and pre-deal support for the BDMs and customers assigned to them. This role requires a proficient understanding of our systems/processes to accurately and timely address customer issues. This role is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen our relationships and drive customer satisfaction.
ACCOUNT MANAGER II - PRIMARY PURPOSE OF POSITION
The Account Manager II will provide post deal and pre-deal support for the BDMs and customers assigned to them. This role requires a strong knowledge of our systems/processes to accurately and timely address customer issues. This role is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen our relationships and drive customer satisfaction.
SENIOR ACCOUNT MANAGER - PRIMARY PURPOSE OF POSITION
The Senior Account Manager is self-motivated and independently provides post deal and pre-deal support for the BDMs and customers assigned to them. This role is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen our relationships and drive customer satisfaction. The Senior Account Manager will act as a trainer, coach and mentor to other less senior Account Managers.
ACCOUNT MANAGER I - PRIMARY DUTIES AND ACCOUNTABILITIES
Provides post deal solutions and demonstrates skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for Adds/Drops/Changes in Ownership.
Pre-deal support of direct and indirect customers/brokers. Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. Will support renewals and new business as needed.
Knowledge of systems/processes as well products/services to ensure a best in class customer experience. Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers.
Develops proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues. Demonstrates the ability to communicate effectively in person, on the phone, or via email.
Travel required as necessary to meet business needs.
In-person attendance for trainings, team meetings, and other moments that matter
ACCOUNT MANAGER II - PRIMARY DUTIES AND ACCOUNTABILITIES
Demonstrates strong post deal solutions and demonstrates advanced skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for Adds/Drops/Changes in Ownership.
Pre-deal support of direct and indirect customers/brokers. Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. Will support renewals and new business as needed.
Exhibits strong knowledge of systems/processes as well products/services to ensure a best in class customer experience. Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers.
Displays consistent proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues. Demonstrates the ability to communicate effectively in person, on the phone, or via email.
Travel required as necessary to meet business needs.
In-person attendance for trainings, team meetings, and other moments that matter
SENIOR ACCOUNT MANAGER - PRIMARY DUTIES AND ACCOUNTABILITIES
Deliver best-in-class post deal solutions and demonstrates expert skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for Adds/Drops/Changes in Ownership and creates custom reporting as needed.
Expert pre-deal support of direct and indirect customers/brokers. Mastery level Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. Will support renewals and new business as needed.
Expert level knowledge of systems/processes as well products/services to ensure a best in class customer experience. Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers. Acts as a trainer, coach and mentor to less senior Account Managers as they work to develop their communication and relationship building skills.
Demonstrates mastery in proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and strong communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues. Demonstrates the ability to communicate effectively in person, on the phone, or via email.
Travel required as necessary to meet business needs.
In-person attendance for trainings, team meetings, and other moments that matter.
ACCOUNT MANAGER I - MINIMUM QUALIFICATIONS
Highly proficient in Word, Excel, PowerPoint, and Outlook
Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers.
Strong analytical skills, attention to detail, problem-solving, and independent decision-making.
Ability to effectively build and maintain relationships with internal customers.
Flexibility on the job and the ability to work under multiple, daily deadlines.
Ability to maintain confidentiality of all information always
ACCOUNT MANAGER II - MINIMUM QUALIFICATIONS
3+ years of industry experience
3+ years of sales or sales support experience
Highly proficient in Word, Excel, PowerPoint, and Outlook
Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers
Strong analytical skills, attention to detail, problem-solving, and independent decision-making
Ability to effectively build and maintain relationships with internal customers
Flexibility on the job and the ability to work under multiple, daily deadlines
Ability to maintain confidentiality of all information alway
SENIOR ACCOUNT MANAGER - MINIMUM QUALIFICATIONS
5+ years of industry experience
5+ years of sales or sales support experience
Highly proficient in Word, Excel, PowerPoint, and Outlook
Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers.
Strong analytical skills, attention to detail, problem-solving, and independent decision-making.
Ability to effectively build and maintain relationships with internal customers
Flexibility on the job and the ability to work under multiple, daily deadlines.
Ability to maintain confidentiality of all information always
ACCOUNT MANAGER I - PREFERRED QUALIFICATIONS
2+ years of industry experience
2+ years of sales or sales support experience
Preferred: Bachelor’s Degree
SENIOR ACCOUNT MANAGER - PREFERRED QUALIFICATIONS
Preferred: Bachelor's Degree
Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.