Job Information
US Tech Solutions Account Manager in Chesterbrook, Pennsylvania
Responsibilities:
Serve as a senior custody Account Manager in charge of financial institutions (banks, brokers, hedge funds, US 40 Act Funds …)
Act as an entry point of contact with the clients and act as subject matter expert on client servicing and related activity for Local and Global Custody
Ensure accurate responses to client requests and queries
Participate to clients conference calls and meetings
Adherence to all US regulations as related to the services offered, along with the adherence to internal bank and business line procedures and policies.
Adherence to internal controls to eliminate risk and operational losses
Deliver constant high quality of service
Provide clients with ad hoc reports as agreed in the SLA (client cash forecast, KPI …)
Ensure the coordination and the communication between the internal operations teams and the client
Prepare reporting requested by internal and external auditors
Participate to client onboarding calls and perform the account opening in systems
Support and complete projects and initiatives as assigned
Minimum required qualifications
Bachelor or higher degree
Proven track record in Client Service / Account Management role during a minimum of 5 to 10 years with preferably prior background on income payment and corporate action
Experience in large custody project migration with responsibility of the different related working groups
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
Excellent communication across verbal, written and presentation skills
Positive, energetic, flexible and self-motivated team player with strong organizational skills
Analytical, rigorous, with attention to details
Facilitate and lead a collaborative environment, ensuring subject matter experts can work outside the box; engage people, helping them solve their own issues
Build and maintain transversal, non-hierarchical relationships with multiple stakeholders
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.