Job Information
Chesapeake Regional Healthcare Office Medical Assistant in Chesapeake, Virginia
The Medical Assistant is responsible for coordinating services for patient registration and patient care, including but not limited to: scheduling appointments, collecting demographic and insurance information, communicating with other departments, phlebotomy, and direct patient care.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
General:
Greet all visitors promptly and courteously, and direct patients and visitors to appropriate areas
Recognize and respond appropriately to urgent/emergent situations per protocols
Maintain professional appearance and personal conduct at all times
Communicate clearly, in person and on the phone, and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers
Demonstrate collaboration and collegiality in all work settings
Ensure that all incoming telephone calls are answered in a prompt and courteous manner, and
are routed to the correct extension within the department or hospital
Use communication skills with appropriate medical terminology
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
Clinical:
Prepares patients for infusion treatments and performs routine screening tests
Measures and records vital signs, height, and weight
Collects blood samples, labels correctly, and delivers if necessary
Retrieves blood products and medications as needed
Assists patients with ambulation and toileting as needed
Changes dressings, applies bandages, and provides other first aid procedures
Clean patient care areas/chairs and dispose of contaminated supplies
Assist with monitoring supplies and stocking department and orders according to appropriate restock quantities
Clerical:
Answers phones and assist the patient with rescheduling appointments
Update patient insurance information and demographics, collect and record co-payments, provide any necessary forms needing completion, and obtain required signatures as necessary
Arrange for the efficient and orderly registration of patients, ensuring that accurate patient information is collected.
Prepares and types correspondence
Maintains a clean and orderly waiting area, including beverage area and reading materials
Orders and maintains supplies and equipment
Arranges for hospital admissions and outside referrals when necessary
Education and Experience
Minimum Required Education: Successful graduation from an accredited Medical Assistant or Hospital Corpsman program
Preferred Education: Not applicable
Experience: 2+ years’ experience in customer service, preferably with 6+ months in a physician’s office/medical clinic
Certificates, Licenses, Registrations
Applicant must hold current BLS certification.