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Samsung Electronics America Sales Operations Manager in Chertsey, United Kingdom

Position Summary

This role is pivotal to the SEUK IM division and will have a key part in enabling the division to build upon success to date, and drive growth across all categories! The Sales Operations Manager will support the creation, maintenance, monitoring and management of the IM plan in terms of stock, sales and revenue.

Deliver Plan: A core part of the role will be working with each of the sales channels/leads to ensure accurate forecasting is in place, for the defined period and in tracking performance and driving teams to ensure that their commitments for uplifts of intake are best based on agreed investment levels.

Build the Plan: In addition also project managing key activities within the program; such as new launches in channels, strategic partner plans, new channel enablement and delivering those projects to time and quality. The Sales Operations Manager has a key role to play in supporting the Sales leadership team and Head of Sales Operations, in harnessing insights and driving targeted account team actions daily, to ensure they are challenged to achieve our goals.

Maintain the Plan: Ensuring accounts and customers are being driven on the agreed parameters, metrics and Key Performance Indicators. Working closely with finance, supply chain and the account teams to ensure that the plan is continuously optimised

Role and Responsibilities

You key responsibilities:

  • Daily management of the IM plan assessing volume and value within the plan and drive initiatives to drive the plan further

  • Work with the cross-functional UK team to drive the business cases and deliver results for SEUK

  • Ensure the commercial account team has developed annual and quarterly account plans with all key customers in the sector for new product launches and promotions & that each account is compliant & delivers on commitments made.

  • Scenario planning in-line with overall business objectives and current trading outlook.

  • Enable visibility for the business to develop and implement business plans to agreed levels of performance.

  • Consolidate, interpret and communicate current trading performance with the Sales and leadership team, in order to support business decision making, corrective action and capitalise on opportunities.

  • Daily management of the IM plan assessing volume and value within the plan and drive initiatives to drive the plan further

  • Work with the cross-functional UK team to drive the business cases and deliver results for SEUK

  • Ensure the commercial account team has developed annual and quarterly account plans with all key customers in the sector for new product launches and promotions & that each account is compliant & delivers on commitments made.

  • Scenario planning in-line with overall business objectives and current trading outlook.

  • Enable visibility for the business to develop and implement business plans to agreed levels of performance.

  • Consolidate, interpret and communicate current trading performance with the Sales and leadership team, in order to support business decision making, corrective action and capitalise on opportunities.

To be successful, you will possess the following skills and attributes:

  • Excellent skills in Microsoft Excel to manipulate, construct and present business data

  • Commercially astute & highly analytical

  • Structured and organised account management skill set.

  • Strong verbal, written and presentation skills.

  • Ability to de-escalate problems and provide direction for resolution where required.

  • Ability to analyse data and articulate clearly the trends and implications of the data

  • Skilled at planning, coordinating & solving problems

  • Highly motivated and passionate about what they do.

  • Outgoing teammate

  • Experience of working with different cultures

  • Educated to degree level or equivalent

  • Experience in the IT and / or mobility market

  • Experience in a Supply Chain or Commercial role would be beneficial

  • Demonstrable Experience of creating & executing a structured channel plan and in managing that to successful conclusion

  • Good project management skills, and demonstrable skills of achieving results through cross-functional teams

Skills and Qualifications

What does success look like?

  • Excellent analytical and technical skills to leverage current data systems in order to interpret, construct, present and share insights and actual sales performance.

  • Motivation to work efficiently in-line with the weekly IM trading cycle, and keep the team abreast of pertinent metrics to aid business decision making.

  • Confidence to analyse data and provide critical direction for the IM leadership, Sales and Supply Chain teams, amongst others.

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