Job Information
Harrah's Cherokee Casino Resort Table Games Service Supervisor in Cherokee, North Carolina
Full Time Table Games Service Supervisor Full and Part Time / Varied shift$2,000 Hiring Bonus$2,000 Relocation$27.00/hr**
Cherokee, NC, United States
JOB DESCRIPTION
Harrah's Cherokee Casino Resort Position Description
POSITION TITLE:Supervisor, Table Games Service
DEPARTMENT:Table Games
GRADE/FLSA STATUS:H17 -Non- Exempt
BADGE TYPE/COLOR:Key--Blue
REPORTS TO: Games
Manager
Table
SUPERVISES: Table Games Dealer, DR Table Games Services Supervisor
JOB SUMMARY:
Supervise the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Caesars Rewards awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establish and endorse the business objectives, ethics, and values of Harrahs Cherokee Casino Resort in accordance with the Code of Commitment and Mission, Vision and Values
Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication
Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company
Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures
Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
Participate and provide recommendations in the hiring, performance evaluation, and termination processes
Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
Prepare and coordinate the periodical performance review of assigned personnel
Alert Casino Manager to potential safety problems
Maintain key security
Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate
Change cards/dice
Open and close games
Verify fill slips, credit slips, and markers pertaining to games in the assigned area
Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager
Ensure dealers are delivering the highest quality of guest service
Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution and service rec