Job Information
Wellness Cleaning LLC Guest Room Attendant in Cherokee, North Carolina
Summary: The GRA-Cherokee Housekeeper is responsible for maintaining the cleanliness and organization standards established by Wellness Cleaning in various environments, ensuring that designated areas are pristine, and creating a welcoming environment for guests.
Essential Responsibilities will include the following, and other duties may be assigned.
Mission, Vision, and Value Duties:
Champion the inherent value and dignity of every individual and the cleaning service industry. We are dedicated to elevating the perception and appreciation of the cleaning service industry, recognizing its vital role in fostering safe and welcoming environments for all. We will deliver immaculate and healthy environments to protect the physical health of the people within them using cutting-edge, sustainable, science-based processes.
Support and assist individuals by taking into account their entire life circumstances. Wellness for our workforce includes their physical, mental, social, emotional, spiritual, environmental and occupational health. Our mission is to serve them by not only paying a living wage with benefits, but in offering meaningful work, fostering financial independence, and providing counseling services at no cost, all while assuring them of their purposeful existence and contribution to their community by creating and maintaining healthy buildings through cutting-edge cleaning processes.
Community, Service, Relationship, and Excellence.
Sanitation Duties:
Implements safe work practices by wearing protective equipment and adhering to SDS and OSHA standards for safe chemical handling and usage.
Reports all biohazards and damages to the inspector/supervisor.
Collaborates with team members to clean designated areas efficiently and in the established time frames for hospitality service. The cleaning must be thoroughly detailed and follow the Wellness Cleaning quality standards.
Performs regular cleaning of public spaces, including lobbies, entrances, gaming floors, and restrooms. Ensures all public areas are free from debris and maintained to the highest standards of cleanliness.
Makes beds, sweeps, mops, vacuums, dusts, wipes down surfaces, empties ashtrays, disposes of trash, and replaces bag liners. Monitors and addresses spills promptly to prevent slip hazards.
Cleans behind appliances and all room furniture.
Cleans bathrooms, scrubs basins, bathtubs, shower walls and doors, toilets, and tile using appropriate equipment and chemicals. Places clean bathmats on tubs or shower doors
Reports to the team lead unusual or unsatisfactory room conditions requiring repair while replenishing guest amenities as needed.
Removes and transports dirty linens and restocks towel racks with clean towels.
Ensures overall guest satisfaction by completing duties per the room classification checklist and performing additional housekeeping attendant duties as needed.
Reports any maintenance or repairs needs to supervisors promptly.
Guest Room Maintenance Duties:
Adheres to client security protocols by blocking the room with a housekeeping cart for safety and locking doors upon exit.
Notifies the inspector/supervisor of concerning the need for major repairs and advises on suggestions for additions or improvements to guest hallways, elevators, and guest rooms.
Requisitions the inspector/supervisor for supplies or equipment needed for cleaning and maintenance duties.
Moves heavy furniture, equipment, or supplies manually, with a partner, or using hand trucks.
Promptly reports lost and found items to support prompt guest recovery.
Laun ering Duties:
Sorts and pre-treats laundry items based on color, fabric, and type. Inspects items for stains and damages before laundering.
Operates washing machines, dryers, and other laundry equipment following established procedures. Ensures machines are properly loaded and unloaded to maximize efficiency.
Maintains the cleanliness and organization of the laundry area and ensures that waste and lint are disposed of in accordance with safety guidelines.
Folds, presses, and irons laundered items as needed and ensures that proper folding techniques are employed to maintain a neat appearance.
Monitors and maintains appropriate levels of linen inventory. Reports shortages or damages to the supervisor.
Inspects laundered items to ensure quality standards. Reports any issues or defects to the supervisor.
Follows safety protocols and guidelines when handling laundry chemicals including wearing appropriate personal protective equipment (PPE) when required.
Communicates effectively and coordinates with other staff members to ensure timely delivery of clean laundry.
Other Duties:
Provides excellent customer service by assisting guests with inquiries and directions. Addresses customer concerns or requests related to cleanliness.
Competencies: To perform the job successfully, an individual should demonstrate the following:
Job Knowledge and Technical Skills - Thoroughly understands all aspects of the job; upholds company standards of ethical operations by ensuring compliance with all federal, state, and local regulations; possesses the practical hands-on experience, needs some direction, drives to build a knowledge base and improve professional skills continuously.
Productivity and Dependability - Meets schedules, deadlines, and productivity standards; completes tasks on time or notifies the appropriate person with an alterna