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Inside Technical Service Representative

Date: Oct 16, 2024

Location: Chelmsford, MA, US

Company: Teleflex

Expected Travel : None

Requisition ID :11204

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com .

Interventional - The Interventional business unit at Teleflex offers innovative medical devices that are used to diagnose and treat coronary and peripheral vascular diseases. We place a strategic emphasis on complex coronary and peripheral interventions, vascular access, bone access, specialty biologic treatments and cardiac assist. Our current Interventional products include a broad range of clinically relevant solutions, such as our GuideLiner® and Turnpike® Catheters, AC3 Optimus™ Intra-Aortic Balloon Pump and OnControl® Powered Bone Access System. With a strong R&D footprint and pipeline, our fast-growing Interventional business unit is poised to continue the development of new technologies to serve critically ill patients for years to come. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

Reporting to the Inside Technical Services Supervisor, this role will support capital equipment depot service activity through repairs and maintenance to medical device capital equipment and support Teleflex cardiac customers via phone and email.

Principal Responsibilities

• Perform routine preventative maintenance, repairs, updates, functional checkout, and all other related service activity to the Intra-Aortic Balloon Pumps that are processed through the depot.

• Document and maintain all related records of depot service work, customer contact data, call data, and other customer service data in the field service management system (FSM) and other systems.

• Prepare materials and coordinate shipping for offsite technical trainings.

• Coordinate service-related shipments directly out of service depot.

• Maintain current knowledge of Teleflex Interventional products and services offered.

• Provide professional customer technical support via phone and email in a time sensitive manner.

• Track expenses and inventory.

• Perform related duties and special projects as assigned.

• Prepare and present reports including various metrics.

• Assorted administrative functions, I.e., filing, emailing, photocopying, faxing, etc.

• Perform and support physical Inventory count.

• Maintain calibration units for Field Technicians and depot

• Maintain service procedures, related checklists, forms, and service manuals.

• Create and Submit ECO’s (Engineering Change Order) through the appropriate system.

• Support the response to CAPA (Corrective and Preventive Action) and NC (Non-Conformance) determinations.

• Produce and distribute Field Change Notice and technical tip documentation

• Support all on-site audit requirements.

• Prepare and support analysis of service failure trends using existing system.

• Create Standard Operating Procedures (SOPs) as requested by manager.

Key Relationships / Interfaces

•Regional and Territory Sales Managers

•Field Service Representatives

•SBU Service Personnel

•SBU Product and Marketing Managers

•Finance

•Operations

•Quality and Regulatory

•Product Development Engineers

Education / Experience Requirements

• 1-3 years of technical service experience in a hospital or clinical setting.

• Experience with balloon pumps preferred.

• Associate’s degree in a related technical field or Advanced Certification License in a related field or equivalent technical service experience.

• Basic understanding of electrical and mechanical systems in medical devices

Specialized Skills / Other Requirements

• Exceptional technical acumen.

• Self-motivated, customer focused attitude.

• Strong verbal, written communication skills.

• Exceptional organizational and time management skills.

• Ability to work within the constraints of a regulated industry.

• Communicate in a positive, professional manner.

• Understanding of overall healthcare environment/landscape.

• Strong computer skills, especially MS Excel, Word, and PPT.

• Ability to carry/lift up to 75 pounds

• Ability to stand and kneel for long periods to conduct repair work.

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At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.

Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2024 Teleflex Incorporated. All rights reserved.