Job Information
UNUM Manager, Voluntary Benefits Claims in Chattanooga, Tennessee
Job Posting End Date: May 31
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans .
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
This position provides leadership to professional level individuals and/or a staff of direct reports responsible for a team of employees that handle management of claims in a multi-disciplined environment. Direct reports will be responsible for a variety of tasks, including but not limited to complex customer service issues, digital transformation efforts, product design consultation, procedure enhancements, operations implementation, and people leadership.
This individual is accountable for leading and delivering complex strategic, transformational, and growth projects with the goal of achieving operational excellence and providing a superior experience for the customer. These projects typically involve alignment across multiple products, cross-brand leadership, cross-functional engagement, and/or digital transformation. The incumbent will utilize business expertise and effective decision-making to implement strategic direction and guide their direct reports in delivering strong tactical management and initiative delivery. This individual is expected to lead others in identifying and implementing change in support of the department’s strategic goals.
Principal Duties and Responsibilities
Responsible for supporting the delivery of best-in-class customer experience for voluntary benefits ensuring strong overall customer satisfaction results.
Manages leaders and/or individual contributors for multiple lines of business, products, and/or brands. Additional complexity and breadth contribute to the overall accountability of the job.
Deliver measurable and transformative business and operational strategy solutions with a high degree of ingenuity, creativity, and innovation through partnership with department leaders and cross-functional teams.
Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design, career development, coaching and performance management that creates a high-performance operating environment.
Attract, build, and strengthen exceptional leadership qualities at all levels of the organization.
Ensures quality and holds others accountable for accurate adjudication of assigned claims according to contract/plan provisions, established procedures, state regulations and appropriate risk management.
Establish strong, effective, and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions.
Through data analysis, identify and implement ongoing productivity and quality enhancements in a fast-paced environment, while leading others to do the same. This includes assessing productivity level, digital transformation opportunities, taking action and/or making recommendations based on current and forecasted capacity.
Monitor spending to ensure the department remains within budget while identifying opportunities to increase operational efficiency.
Monitor results and trends, address issues/concerns that could impact profitability; report concerns that extend beyond span of control; act or recommend solutions as appropriate.
Identify and implement ongoing customer service, productivity, and quality enhancements in a fast-paced environment. Coach and develop others to do the same.
Responsible for championing a cultural change towards a customer centric organization, focused on end-to-end customer experience, operational excellence, process management, and efficiency.
Identify, advise and deliver on transformational solutions to complex problems, requiring a high degree of ingenuity, creativity, and innovation.
Support the sales organization in acquiring and retaining business. Includes support in RFPs, participation in customer finalist presentations, broker education and training and the development of effective sales/marketing materials.
Perform other duties as assigned.
May serve as back up for AVP during absences.
Supplemental Duties and Responsibilities (as assigned):
Develops and sustains long standing relationships with approved partners for Voluntary Benefits Claims.
Establishes standards by which to assess the performance of approved partners.
Tracks, measures, reports, and evaluates partner performance against agreed standards ensuring to address all concerns timely.
Evaluates current partner management programs for Voluntary Benefits Claims and identifies ways to improve them.
Collaborates with partners on training, workflow changes, and implementation.
Ensures partner compliance with company and department policies.
Job Specifications
Required
College degree preferred plus 5-7 years of increasingly responsible management experience
Proven demonstration of strong leadership skills, including ability to guide others in setting direction, monitoring performance, and initiating and communicating changes in direction as needed.
Proven ability to excel in a fast paced, changing, dynamic environment by applying change management practices to support and drive change throughout the organization.
Excellent relationship and communication skills with ability to collaborate with and influence internal and external partners across all levels and geographic markets to achieve goals and maintain results.
Significant customer service orientation with a focus on continuous improvement to drive a best-in-class experience.
Demonstrated ability to influence, motivate and collaborate with others to achieve leadership goals and maintain results while leading teams to do the same.
Excellent project management, analytical, problem solving, time management and decision-making skills.
Ability to implement and drive change, including demonstrated experience and knowledge of change management principles
Proactively identify and advocate for areas of opportunity and implement solutions.
Strategic and innovative thinking and planning skills with the proven ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations that will deliver tangible results. Proven track record of developing others to do the same.
Ability to travel approximately 20%
Preferred
Risk management experience.
Related professional designations
Claims experience, both product and system.
Knowledge of employee and voluntary benefits industry
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$75,500.00-$135,900.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.