UNUM ADA Specialist in Chattanooga, Tennessee
Job Posting End Date: October 18
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine, - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
Why join our team?
We are in the business of helping others and we are looking for individuals to help us fulfill the promise we make to our customers of providing exceptional customer service everyday by offering empathy, simplicity, expertise to guide our customers through their time away from work. Don’t worry – we’ll teach you everything you need to know through our robust training and mentorship program! Our clients trust us to take care of their employees in a time of need and we take pride in the services we provide – both what we do and how we do it.
What you’ll do:
This is a position within our Absence Management Center where you will be responsible for the thorough, fair, objective and timely processing of ADA(Americans with Disabilities Act) claims. Individuals in this position will provide excellent customer service and interact on a regular basis with employees, employers, health care providers and other specialized internal resources. Employees will spend the first few weeks in a classroom setting learning about our systems/databases, policies and procedures, and the different aspects of our products.
How we support your success:
At Unum, we care about you! That's why we offer a comprehensive benefits package. We want this to be a long-term career, not just a job, and we want to support you through all of life’s up and downs.
• Medical, Dental, and Vision benefits available on the first day of employment
• Defined Contribution Plan along with 401K matching to help you plan for your retirement
• Paid Time Off, paid company holidays and leave of absence programs
• Student Debt Relief
• Tuition Reimbursement
• Paid Family Leave
• Employee assistance programs
• Business casual dress code
• Onsite fitness and dining facilities
• Volunteer opportunities
• Employee resource groups with a strong focus on diversity and inclusion
• Career Growth Opportunities
• Future possibility of Work from Home opportunities
Principal Duties and Responsibilities
Serves as a “single point of contact” for our ADA customers’ managers and designated HR representatives regarding questions related to ADA, integrated leave management procedures, FMLA process, and STD/LTD claims management.
Provides consultation and education to customer about individual readiness or projected readiness of their employee to stay at work or return to work as well as ADA considerations
Upon request from the employer, manage the interaction between the employer’s representative, the employee, and the attending physician. The process includes, but is not limited to, obtaining the appropriate forms to be signed, providing education about Unum’s role, the manager’s role, and the employee’s role in obtaining assistance, and facilitating discussions as needed to reach agreement on plans.
Obtain or review medical information to determine whether to provide recommendation to customer regarding qualification of employee for worksite modification and identify possible worksite modifications for employees who present medical conditions or functional limitations that impact their abilities to perform work tasks or disrupt productivity levels. Consider when to recommend or follow through on customer’s request to coordinate independent medical evaluations.
Partner with appropriate Unum entities, including the Law Department, clinical and vocational resources, and our disability/leave organizations, to effectively deliver the service.
Remain current in education regarding state insurance privacy laws and HIPAA and assist customer in identifying issues when communicating regarding medical information.
Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers’ modification decisions.
Perform other duties as assigned by Unum or as requested by our customer and approved by Unum.
Determine eligibility and availability of leave time for each employee requesting leave and generate appropriate communications to comply with FMLA and State regulations and customer procedures
Carry a full caseload of the most complex leaves and/or large accounts. Display a thorough knowledge of federal and state leave laws, corporate leave policies, and LMC department practices and procedures
Bachelor’s Degree or equivalent, relevant business experience
Demonstrated experience and proficiency in disability management, leave management, workers compensation administration, clinical and/or vocational rehabilitation, disability case management, or human resources
Grounding in legal issues pertaining to disability and absence management, particularly knowledge of FMLA, ADA, and state leave laws
Proven excellence in using persuasion and negotiation skills
Demonstrated collaborative behavior and being a strong team player
Strong creativity and problem-solving skills, including ability to analyze impacts and implications of viable approaches, identify alternative approaches, achieve resolution
Ability to work independently and produce results in timely manner
Demonstrated analytical skills including ability to produce credible reports and documents on a range of related topics
Ability to effectively participate in relatively ambiguous work situations and structures
Ability to exercise sensitivity, encouragement, and discretion with customer’s employees to encourage return to work or stay at work
Ability to work cooperatively with employers, vendors, and clinical specialists to conceptualize, create, implement and evaluate RTW plans for employees
Understanding and proficient use of system applications, including tools for tracking, documenting and/or diary systems
Occasional travel possible
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.