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This is a Job Description for a Senior Director -- 340B Contract Pharmacy Relations in Charlotte, North Carolina

Summary:

Under the direction of the 340B Enterprise Strategy & Center of Excellence, this role is responsible for the execution of AmerisourceBergen's 340B strategy. The Senior Director - 340B Contract Pharmacy Relations partners with commercial business and operational leaders to operationalize 340B processes optimally with the aim of delivering a best-in-class 340B customer experience and meeting commercial objectives. The Senior Director - 340B Contract Pharmacy Relations will constantly seek ways to improve processes and generate operational efficiencies. They will also conceptualize and execute any one-time initiatives necessary to further the 340B strategy. The role will lead a team of managers, analysts/project managers and collaborate closely with other cross-functional teams. â

Duties & Responsibilities:

  Provides insights, dashboards, and monitoring tools to support proactive customer service. Monitors industry developments and the impact to the enterprise through peer-to-peer forums, participation in external meetings, and relationship management with key 340B stakeholders. Develops strategy with experience research team to identify customer drivers and sentiment to create world-class customer experience. Proactively identifies improvement opportunities including process gaps, tools, or resource management that ultimately allow the teams to operate effectively. Identifies and recommends innovative solutions that will enhance Cencora' s 340B offering and work towards driving their development and launch through community retail and long-term care, corporate partnerships and health-systems and government services. Develops talking point guides and communications to support knowledge transfer on key 340B topics of interest that impact the enterprise.

Requirements

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: Has significant operational leadership experience with an emphasis on customer experience and account management, preferably in the Pharmaceutical Industry. Demonstrates experience operating in a large enterprise (>30,000 employees). Demonstrates an ability to successfully manage large teams across the organization and execute initiatives that require a high degree cross functional and cross team collaboration. Has Completed 340B University or 340B University on Demand. Has Completed Apexus Advanced 340B Operations Certificate Program (340B ACE). Understands Pharmacy trends and operations. Has experience in data analytics and reporting (preferred) with proficiency in PowerBI Demonstrates excellent negotiation skills. Demonstrates excellent organizational skills. Demonstrates the ability to communicate effectively, both orally and in writing. Has excellent integration, implementation, and management skills. Has excellent interpersonal skills. Has a working knowledge of Microsoft Office Suite and Salesforce to operate effectively with company systems and programs

Equal Opportunity/Affirmative Action Employer.