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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The IT and Cyber Risk Management and Governance executive establishes and oversees all aspects of USAA’s Technology, Security, Data, Business Continuity and Third-Party risk management program to effectively analyze and oversee all aspects of risks related to technology development and execution, information security, and data risk management. Responsible for building and maintaining a robust IT risk management program that drives an effective IT control environment and governance process. Plans, organizes, and directs the team as well as collaborates with functional leaders and key stakeholders to assist in identifying, assessing, and mitigating all relevant IT risks for all USAA products and processes across all distribution channels.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

The Opportunity

What you’ll do:

• Accountable for leading, designing, and overseeing implementation of USAA’s Technology, Security, Data, Business Continuity and/or Third-Party risk management program.

• Develops strategic plans that identify, quantify, mitigate, and report on key risk issues to the business and senior management by executing risk assessments, performing monitoring and testing, overseeing issue management, and providing detailed reporting.

• Engages and influences leaders to ensure all technology, security, data, business continuity and Third-Party risks are properly mitigated and remediated, where necessary, addressed in a timely manner and consistent with policy.

• Interacts with enterprise key stakeholders to provide consultation and risk management expert advice regarding application life cycle management, technology infrastructure, security, data management, business continuity, Third Party risk, project implementation, issues management issues and operational and IT risk mitigation strategies.

• Sets multi-year strategy and guidance on IT operational risk management programs.

• Promotes and builds an effective risk culture and awareness throughout the organization and with technology, cyber and data security clients.

• Participates in senior level review of incident collection, classification and analysis results and plays a lead role in championing remediation efforts and process improvements resulting from incident reviews.

• Works with the business to develop an operational risk culture and maintain an optimal balance between risk and the cost of control.

• Provides expert advice on related subject matters and work to continuously improve the operational efficiency and effectiveness of operational and IT risk management processes.

• Drives and supports governance committees. Interacts with or participates in enterprise governance committees, such as: Enterprise Compliance Risk Committee or Enterprise Operational Risk Committee.

• Provides direction in the interactions with regulators from the OCC, FED, FDIC, and CFPB as well as prepares Board and Senior Management level reports.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor’s Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 10 or more years of experience in working in IT risk management or related experience.

• 8 or more years of people leadership experience in building, managing and/or developing high-performing teams.

• Strong analytical, problem solving, and collaborative skills with the ability to exercise mature and timely judgment and drive decision-making and solutions decision-making.

• Broad knowledge of Banking and Insurance IT regulatory requirements.

• Broad knowledge of system development principles, information security risks and preventive technical measures.

• Proven ability to partner effectively with regulators.

• Demonstrated ability to communicate and influence effectively at senior levels within an organization.

• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

What sets you apart:

• Extensive experience leading 2nd line risk teams in a large consumer bank.

• Deep subject matter expertise in all aspects of cyber and information security; IT architecture, infrastructure, networking, and application development; data management; business resiliency; etc., in a highly complex and matrixed organization.

• Significant accomplishments working with regulators and regulatory issues.

• Significant experience presenting to the Board of Directors.

• Experience analyzing risks of artificial intelligence within a large organization.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 216,750.00 $390,150.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.