Campus Pride Jobs

Guest Services Representative

PeopleReady of Charlotte, NC  is now hiring Guest Services Representatives! The Guest Services  Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not present.  

Apply today and you could meet with our team to discuss this position as soon as tomorrow

Get hired through PeopleReady and you'll benefit from:

• Work for some of the top companies in your area

• Competitive pay and steady schedule

• Great opportunity to grow and expand your career

Pay Rate:

The pay rate for this job is $15 / Hour

What you'll be doing as a Guest Services Representative :

• Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner

• Ensures reservations are taken correctly and courteously

• Must be proficient in computer operating system

• Available at all times to deal with guest issues in a professional manner

• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns

• Supervise property staff as needed

• Ensure compliance of safety and security standards

• Reports to Market Manger in General Manager absence

• Responsible for bank deposits in General Manager absence

• Identify and follow up on life/safety issues and inspection issues

• Notify General Manager or equivalent immediately of any safety and/or security violations of policy

• Leave all desk and office areas in a clean and in a neat manner

• Take responsibility for insuring that property is always clean and free of any trash and debris

Available shifts:

Shift timings - 1st Shift (Day)

Job requirements:

• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information

• Ability to read, speak, write in an efficient manner in order to interact with guests and staff

• Handle administrative duties as assigned

• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.

• General computer proficiency

• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)

• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

• Ability to compose and express thoughts in a clear and concise way to ensure effective communication

• Ability and flexibility to work long hours on a regular basis and as business conditions demand

• Ability to manage multiple activities often in stressful situations with time constraints

• Ability to use time management skills to effectively get task accomplished

• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.

Physical Demands: 

• Indoor work with hard and carpeted surfaces

• Standing for eight (8) hour shifts This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

• Exposure to extreme weather conditions, cold and heat

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)

• Use of computer terminal, which requires extensive eye contact with a video display terminal

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today. 

#HOS

PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.