Campus Pride Jobs

Overview

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

• Responsible for providing and maintaining high quality service standards in all F&B areas and ensure effective operation of TRADE Restaurant & Bar, and Banquet functions.

Responsibilities

• Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.• Be thoroughly familiar with responsibilities of all outlets positions and be able to execute each.• Responsible for controlling all aspects in the execution of banquet functions, coordinating services with the Banquet Manager, Executive Chef/ Chef De Cuisine Sous /Sous Chef and Director of Catering & Conference Services.• Lead daily staff stand-ups (line-ups).• Inspects function rooms, restaurant and bar daily and communicates any repair needs to the Engineering department.• To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.• Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.• Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.• Participate in issue prevention meetings and respond to alerts in Opera and Medallia.• Communicate all hotel, hours of operations, and group information to associates on a daily basis.• Train, develop, supervise and coach front of the house F&B staff members.• Conduct Moments of Service Success Checklists.• Responsible for the recruitment and selection of front of the house F&B associates.• Responsible for processing payroll in a timely manner.• Ensure proper daily and monthly inventories of banquet and outlets supplies and equipment are completed.• Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standards.• Become familiar with all F&B hotel operating systems and programs.• Responsible for monthly department ATGT meetings, including agenda development and execution.• Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.• Responsible for covering shifts in the event of call-offs of staff.• Responsible for providing weekend and holiday coverage.• Complete any assignments or projects assigned by the Banquet Manager, Director of Restaurants and/or Director of F&B.• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of Engagement.• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of Engagement behaviors.• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.• Respond to any reasonable task as assigned by management• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Qualifications

• Must have strong customer service, analytical, communication, presentation, training, coaching and organizational skills• Maintain a professional business appearance, attitude, and performance• Prior hospitality food & beverage experience required, with leadership responsibilities

Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Exposure to cleaning chemicals and food/beverage items.

• Desktop computer (Opera, Alice, Synergy, Nucleus, Windows, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine, hot boxes, serving trays, bartending equipment.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-NC-Charlotte

Posted Date1 month ago(3/27/2024 12:05 PM)

Requisition ID 2024-107557

of Openings 1

Category (Portal Searching) Food & Beverage