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Ally Director, Digital Site Reliability Engineer in Charlotte, North Carolina

Director, Digital Site Reliability Engineer.

General information

Career area


Work Location(s)

601 S. Tryon Street, Charlotte, NC



Ref #


Posted Date

Friday, August 5, 2022

Working time


Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions.

As a Site Reliability Engineering Director within Ally's Digital Solutions organization, you will drive the strategic direction for Digital application development and delivery and how these applications run in our production environment. This includes leading our team of Site Reliability Engineers, designing technology approaches that modernize our application stack and enabling our Agile teams to deliver with quality and speed.

The ideal candidate is passionate about technology, especially when it comes to the benefits and opportunities cloud infrastructure brings to an Enterprise. In this role, you'll be asked to provide in-depth technical expertise on decisions pertaining to running complex software systems at scale. You'll partner with our Enterprise Architecture and Infrastructure teams to enable flexible applications patterns driven by business use cases. Most importantly, you'll be an integral part of Ally's technology strategy, partnering closely with our applications teams to translate business requirements into scalable, flexible and secure cloud solutions.

The Work Itself

  • Manage multiple teams of Site Reliability Engineers

  • Architect and design applications supporting the entire Digital space including web, mobile, AI, and API products

  • Create technical designs (Activity Diagrams/Sequence Diagrams, API service specifications, and message models) through a close partnership with Enterprise Architecture, Application Development teams, Infrastructure teams, and other support teams across Ally

  • Provide technical leadership and guidance during development, testing, and delivery of features

  • Experience leading and influencing individuals at multiple levels, encouraging the establishment of high performing and self-sustaining cross-functional teams

  • Review business and non-functional requirements to capture and understand project requirements

  • Challenge the status quo to breakthrough legacy thought processes, and drive Ally's technology forward to match best-in-class technology organizations

  • Ability to be flexible and support any aspect of the Digital organization on-demand, including product, development, delivery, and production support

  • Knowledge of industry-leading application trends and help development teams incorporate modern approaches into Digital application roadmaps

  • Provide expertise and feedback into Agile Operating Model, ensuring that methodology enables all aspects of our technology strategy

  • Assess and provide recommendations on organizational responsibilities as Ally shifts left and migrate applications to the cloud

  • Ability to influence and guide product solutions with technology best practices

  • Ability to effectively communicate technical solutions and recommendations to senior-level management

The Skills You Bring

  • 7+ years of experience managing an engineering team on projects with deep dives into code, networking, and systems administration in cloud environments

  • Experience designing, developing, and leading web applications

  • Prior success as an engineering leader working on challenging problems and world-class digital solutions

  • Proficiency in developing Enterprise-grade, highly available applications

  • Proven ability to multi-task and contribute to several concurrent projects and initiatives

  • Experience managing and coaching developers as well as peer technologists

  • Significant experience on multiple SDLC methodologies (Agile, Scrum, Kanban, Waterfall)

  • Experience designing and delivering applications using AWS

  • Experience with externalizing APIs for 3rd party consumption

  • Experience using CI/CD to ensure high quality and repeatable deliverables of software products, including delivery of infrastructure as code

  • BS / MS / PhD in Computer Science, Math or related engineering fields or equivalent practical experience


How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.