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Wells Fargo Business Support Leader - Internal Audit Quality Assurance in Charlotte, North Carolina

Job ID: 5552056

  • Important Note:* During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Internal Audit conducts audits and reports the results of our work to the Audit & Examinations Committee of the Board of Directors. We provide independent, objective assurance and consulting services delivered through a highly competent and diverse team. As a business partner, Audit helps the Company accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.

The Team: Governance, Analysis and Reporting – Quality Assurance (QA)

The Governance, Analysis, and Reporting (GAR) team Chief Audit Director leads the group that oversees audit quality and effectiveness for risk identification, monitoring, and assurance activities in conformance with stakeholder expectations and industry standards. In addition to a robust Quality Assurance capability, GAR aggregates themes, root causes of issues, and creates divisional reporting for executives, management committees, and the board. The group also governs and monitors audit’s requirements regarding regulatory and non-regulatory control issues, and oversees and reports on the function’s project audit portfolio, which includes audits of the company’s most significant projects and initiatives.

The Quality Assurance (QA) function provides independent assurance that Audit has achieved and is maintaining appropriate standard of internal audit delivery against IIA Standards and Code of Ethics; FRB Supplemental Policy Statement on the Internal Audit Function and its Outsourcing (FRB 13-1), OCC Heightened Standards, and Audit policies and procedures.

The Role:

The Business Support Consultant 5 provides Audit with strategic direction in the establishment of risk-based auditing and reporting, and effective positioning of the function to ensure provision of independent assurance. Also, for a sub set of a product line/function entity ensures the timely delivery of high quality, value added assurance and QA reports which meet the requirements of the Board and regulators.

The Business Support Consultant will work across Audit teams and with senior-level leaders within Audit building strong partnerships. The BSC 5 will also be expected to lead team members providing feedback, coaching, and development guidance.

The successful candidate for this role will demonstrate experience leading and coaching audit teams and have an understanding of and experience in Audit Practices and subject matter expertise in any of the following areas: Compliance, Corporate Risk, Finance, Legal, or Human Resources. They will keep up with fast paced organizational change, contribute to Audit and QA strategies with a One Wells Fargo lens; and further the strong risk management culture of Wells Fargo, living the vision, values, and goals of Wells Fargo.

The collaborative leader must be capable of initiating action and possess strong execution and relationship management skills across all levels and functions, as well as with the regulators. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for excellence and results, and personal accountability for achievement and outcomes.

Specific Responsibilities:

  • Implement and execute QA Strategy by leading scorecard and hot reviews (audit engagements and issue validation), thematic reviews and other audit infrastructure reviews. Moderate results and conduct thematic analysis.

  • Assess Audit methodology against IIA and regulatory standards, and ensure action plans against gap analysis are implemented according to plan.

  • Drive maturity of Retrospective Reviews and any forward looking processes implemented to facilitate the identification and escalation of control issues in advance of regulator or external audit identification and assess action plans taken by management to avoid re-occurrence.

  • Perform issue validation of audit-owned regulatory issues prior to regulatory submissions.

  • Responsible for resources management and assisting broader team in overall QA plan completion.

  • Provides timely feedback, coaching and monitoring of development plans.

  • Develops and maintains strong relationships across Internal Audit and other stakeholders, such as regulatory agencies.

  • Ensures QA engagements are executed according to QA policies and procedures.

Required Qualifications:

  • 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning

Desired Qualifications:

  • A BS/BA degree or higher

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Excellent verbal, written, and interpersonal communication skills

  • Good analytical skills with high attention to detail and accuracy

  • Solid problem solving skills

  • Strong organizational, multi-tasking, and prioritizing skills

  • Ability to travel up to 25% of the time

Job Expectations:

  • Ability to travel up to 25% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.