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Our client is looking for a Business Analyst/ Project Manager that can wear different hats week to week. A majority of the role will entail requirement gathering, documenting business process and being the liaison between IT and Business but they also will spin up smaller projects and would like this person to be able to take initiative and apply PM responsibilities to run with it such as defining project scope, objectives, and deliverables. This person needs to know basic SQL and have an understanding of the testing space so they can work with IT teams at times and be able to understand what is going on.

Our client does a lot of implementations and migrations and currently implementing Salesforce. Any knowledge of Salesforce or MS Dynamics is a nice to have.

Serve as the liaison between business units and technology.

· Use defined or documented processes to collect and define requirements from businesses or functional areas.

· Assist with requirements development, by reviewing business processes and systems to identify and address operational efficiencies and improvements.

· Work with functional and technical leads to transform and develop new requirements into system designs and implementations.

· Work with business unit personnel to identify required changes and communicate information to development teams.

· Utilize problem solving skills to solve business system and process issues.

· Ensure issues are identified, tracked, reported on, and resolved in a timely manner.

· Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

· Create, configure and maintain workflows, approval processes and validation rules based on internal stakeholder requirements.

· Create training materials and documentation for users, and train new end users on Dole Fresh Fruit’s business applications and processes.

· Conduct testing and debugging of new software and/or enhancements to existing software.

· Support the coordination, tracking, and monitoring of project activities, deliverables, and overall progress.

· Collaborate with internal and external development teams throughout the planning, execution, testing, and deployment phases of the project.

· Govern changes to the project scope.

· Proactively identify and address any issues or concerns that may arise during project implementation.

· Manage project documentation and ensure it is kept up to date.

· Work with new and existing internal applications to integrate them with the back-end ERP, Microsoft Dynamics 365 for Finance and Operations (F&O) and Salesforce.

· Support report creation and delivery.

· Provide production support of the implemented solutions.

· Manage ongoing support requests and administrative needs.

Pay and Benefits

The pay range for this position is $50.00 - $55.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Charlotte,NC.

Application Deadline

This position will be accepting applications until Jan 25, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.